Brianna Wise
Owings Mills,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Claims Administrator
ARCH INSURANCE GROUP INC
10.2022 - Current
- Enhances customer satisfaction by promptly addressing concerns and providing accurate claim information through the lifecycle of each claim.
- Reduces claim processing time by streamlining workflows and implementing efficient practices.
- Ensuring timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Supporting continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Contributing to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
Project Coordinator
FULL FORCE, INC.
01.2016 - 10.2022
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Created digital assets for presentations, social accounts & websites.
- Organized monthly expense projects, invoices and budget tracking.
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
Operations Manager
MY BROKER SEARCH
11.2019 - 03.2020
- Managed day to day business and sales support team.
- Created digital assets and Facebook ads for real estate agents.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Operations Coordinator
PRODUCTIONS RESOURCE GROUP
01.2016 - 01.2018
- Responsible for leading logistics, resource management, and human capital relations for a major visual productions company.
- Organized, managed, and approved expense reports for major visual and concert productions.
- Created training policies, guidance, and procedures for onboarding new hires and contractors.
- Led sales and production coordinators to resources needed on major projects and productions.
- Led Weekly Sales Meetings to discuss improvement, efficiency improvement, and customer relations.
- Reduced operational costs by up to 30% through effective resource management and waste reduction initiatives.
Enrollment / Billing Tech I Coordinator
CAREFIRST BLUECROSS BLUESHIELD
12.2014 - 01.2016
- Responsible for managing, billing, and administration of over 70 Group Accounts per month.
- Enhanced membership for State of Maryland by 15% over 2 years.
- Corrected errors appearing on Client file transfers using technologies such as Members Edge and Web
- Audited client accounts to prevent erroneous billing
- Answered phone and email inquiries from internal associates and sales teams
- Enhanced billing accuracy by diligently reviewing invoices and resolving discrepancies.
- Reduced outstanding accounts receivable by 10%+ with consistently following up on overdue payments.
- Maintained accurate client records, ensuring proper invoicing and payment tracking.
- Served as a key resource for team members seeking guidance on complex billing matters, fostering a supportive work environment.
Installation Auditor
Kelly Associates (Health Insurance)
03.2012 - 12.2014
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Collaborated closely with external auditors, providing requested documentation promptly to facilitate smooth year-end audits.
Education
CyberSecurity
Google Certification
09.2024
Bachelor of Science - Business Management
Marymount University
Arlington, VA05.2010
Skills
- Accounts Payable/Receivable
- Enrollment & Billing
- Creating Reports and Presentation
- Training New Hires
- Public Speaking
- Group Coaching and One on One Coaching
- Customer Service
- Graphic Design
- Video Photo Editing
- Phone & Chat Support
- Hosting and Setting In Person/Zoom Meetings
- Proficiency with Technology and Software
- Writing and Editing
- Research & Recruiting
Systems
- Canva
- Kajabi
- Teachable
- Slack
- Asana
- Calendly
- Microsoft Programs including Microsoft Office, Powerpoint, Excel, Outlook
- Google (G) Suite programs including Google Calendar, Google Docs, Google Drive, Google Sheets
- Mac Programs including Pages, Number, Kenotes
- Meta Business
- Zoom
Timeline
Claims Administrator
ARCH INSURANCE GROUP INC
10.2022 - Current
Operations Manager
MY BROKER SEARCH
11.2019 - 03.2020
Project Coordinator
FULL FORCE, INC.
01.2016 - 10.2022
Operations Coordinator
PRODUCTIONS RESOURCE GROUP
01.2016 - 01.2018
Enrollment / Billing Tech I Coordinator
CAREFIRST BLUECROSS BLUESHIELD
12.2014 - 01.2016
Installation Auditor
Kelly Associates (Health Insurance)
03.2012 - 12.2014
CyberSecurity
Google Certification
Bachelor of Science - Business Management
Marymount University
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