Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Wix

Easley

Summary

Dynamic customer service professional with extensive experience at Publix, adept at enhancing customer satisfaction through effective problem resolution and relationship building. Skilled in CRM software and complaint handling, I consistently delivered exceptional service, fostering loyalty and trust while training new staff to uphold high operational standards.

Overview

5
5
years of professional experience

Work History

Customer Service Staff Member

Publix
07.2020 - Current
  • Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
  • Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
  • Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
  • Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
  • Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Collaborated with team members to improve overall service quality through shared knowledge and expertise.
  • Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
  • Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Trained staff on operating procedures and company services.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

Easley High School
Scandia, MN

Skills

  • Assertiveness
  • CRM software
  • Customer focus
  • Complaint handling
  • Critical thinking
  • Problem resolution
  • Document control
  • Coordination
  • Complaint resolution
  • Multi-line phone talent
  • Recordkeeping strengths
  • Building rapport
  • Order fulfillment
  • Customer education
  • Documentation
  • Key stakeholder relationship building
  • Customer relations
  • Travel planning
  • Sales closing
  • Office equipment proficiency
  • Consultative sales
  • Minute taking
  • Sales expertise
  • Software CRM system proficiency
  • Follow-up skills
  • Microsoft Excel
  • Call center operations
  • Customer service
  • Problem-solving
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Money handling
  • Creative problem solving
  • Relationship building
  • Task prioritization
  • Product knowledge
  • Appointment scheduling

Timeline

Customer Service Staff Member

Publix
07.2020 - Current

Easley High School
Brianna Wix