Brianna Wolf

A/R Manager and Dispatch Manager

Go Graham, LLC - Remote - January 2019 to March 2024

• Managed accounts receivable process, including invoicing, payment tracking, and collections
• Collaborated with sales team to resolve customer disputes and ensure timely collection of outstanding payments
• Developed and maintained relationships with key clients to facilitate prompt payment and resolve any billing issues
• Performed regular credit checks on new customers to assess creditworthiness and mitigate risk of non-payment
• Served as a point of contact for internal departments regarding billing inquiries or discrepancies
• Maintained accurate records of all transactions, adjustments, and communications related to accounts receivable activities
• Diligently followed up on disputed invoices or short payments until resolution was achieved
• Developed and maintained a comprehensive database of customer information, including contact details, credit terms, and payment history
• Managed relationships with third-party collection agencies to escalate collections efforts when necessary
• Coordinated and dispatched a fleet of 2 vehicles to ensure timely delivery of goods and services
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes

• Maintained electronic and physical filing systems to ensure easy retrieval of documents
• Handled incoming calls, took messages, and directed inquiries to appropriate staff members
• Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
• Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
• Collaborated with other departments to facilitate smooth communication flow within the organization
• Maintained confidentiality of sensitive information while handling employee records or company-related documents
• Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
• Assisted with the preparation of financial reports, invoices, or expense reimbursements
• Demonstrated strong attention to detail while proofreading documents/reports for accuracy