Accomplished leader known for managing case management activities and supervising teams to improve service outcomes. Strong expertise in crisis intervention and resource coordination, with a focus on meeting individual client needs and driving impactful solutions.
Overview
2027
2027
years of professional experience
Work History
Senior Associate
captain community Human Services
Clifton Park, New York
07.2025 - Current
Supervised case management team ensuring compliance with regulations and policies.
Trained Case Managers on effective client service delivery methods.
Conducted needs assessments to identify client requirements and support opportunities.
Coordinated service plans for clients with diverse needs and backgrounds.
Monitored case progress and addressed any challenges or concerns promptly.
Identified and provided essential resources and referrals to clients.
Provided crisis intervention services during emergencies.
Advised Case Managers on appropriate interventions based on individual client needs.
Developed resource guides to assist staff in client services and referrals.
Created educational materials on topics related to case management such as documentation requirements or crisis intervention techniques.
Managed a budget for case management activities including training, travel, supplies.
Collaborated with other departments within the organization to ensure that all client needs were met.
Assisted clients in accessing resources and navigating social services effectively.
Domestic Violence Advocate
Unity House Of Troy
Troy, NY
06.2024 - 07.2025
Provided crisis intervention support to individuals experiencing domestic violence.
Assisted clients in navigating legal resources and protective order processes.
Assisted survivors with filing police reports or other legal documents.
Provided court accompaniment for victims who had to testify in criminal trials related to their experiences with domestic abuse.
Developed safety plans tailored to individual client needs and circumstances.
Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
Educated community members on prevention strategies through workshops and presentations.
Served as a liaison between social service agencies and the courts when needed.
Assistant Director
Maple Leaf Childcare Center
Halfmoon , NY
2019 - 06.2025
Coordinated staff schedules to ensure adequate coverage and support for classrooms.
Implemented safety protocols and maintained compliance with health regulations.
Collaborated with parents to address concerns and enhance child care experiences.
Evaluated classroom environments to foster a positive learning atmosphere.
Managed enrollment processes and maintained accurate records of children's progress.
Oversaw daily operations to ensure smooth functioning of the childcare center.
Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
Created engaging lesson plans for infant development and learning activities.
Nurtured a safe and stimulating environment for infants during daily routines.
Communicated effectively with parents about child progress and classroom activities.
Collaborated with staff to implement age-appropriate educational strategies.
Assisted in organizing classroom materials and maintaining cleanliness standards.