Summary
Overview
Work History
Skills
Timeline
Generic

Brianna Woofter

Morgantown,WV

Summary

Energetic Optometrists' Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting patients, Doctors and office staff and identifying opportunities for improvement.

Overview

7
7
years of professional experience

Work History

Optician Office Manager

Walmart
Morgantown, WV
07.2021 - Current
  • Greeted patients warmly upon arrival at office or store location.
  • Maintained accurate records of patient visits, diagnoses, treatments prescribed, medications administered.
  • Coordinated with outside vendors when necessary.
  • Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
  • Answered incoming calls, responded to inquiries, and directed calls appropriately.
  • Greeted patients and provided friendly customer service.
  • Managed incoming and outgoing mail related to the practice.
  • Assisted with insurance claim processing by verifying coverage and entering information into the system.
  • Provided assistance with special projects such as inventory management or marketing initiatives.
  • Maintained a clean reception area to ensure a comfortable waiting experience for patients.
  • Performed general office duties including faxing, photocopying, filing.
  • Handled all billing inquiries from both patients and insurance companies in an efficient manner.
  • Assisted with training new staff members on policies and procedures related to reception duties.
  • Resolved any customer complaints promptly and professionally.
  • Verified patient eligibility and benefits through online portals or by phone.
  • Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
  • Collected payments from patients for services rendered.
  • Performed data entry of patient information into electronic health record systems.
  • Provided administrative support to optometrists including filing paperwork, updating records, scanning documents.
  • Scheduled patient appointments and managed appointment bookings.
  • Checked in patients upon arrival and updated their medical records accordingly.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Scheduled and confirmed patient appointments and consultations.
  • Ordered and maintained supply inventory for medical office.
  • Completed relevant insurance and other claim forms.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.

Secretary's Assistant

New Beginnings Worship Center
Fairmont, WV
12.2020 - Current
  • Compiled data from various sources into organized reports for review by senior staff members.
  • Assisted with special projects assigned by the secretary or management team members.
  • Organized and maintained filing systems, both paper and electronic.
  • Ordered office supplies when needed.

Caregiver

Private Care
Fairmont, WV
05.2021 - 07.2021
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.

Babysitter

Private Client
Bridgeport, WV
01.2018 - 05.2021
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Helping older children with homework assignments as directed by parents.
  • Encouraging healthy physical activity by taking walks together or playing games outside.
  • Monitoring sleep schedules and adjusting accordingly if needed.
  • Administering medication when needed according to parent instructions.
  • Teaching good manners by setting clear expectations for behavior in various settings.
  • Instructing children in basic hygiene practices such as brushing teeth or washing hands.
  • Creating an atmosphere of fun that allows for occasional rule-bending within reason.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Completing light housekeeping tasks such as tidying up toys and books.
  • Establishing trust through consistent communication with both parents and kids.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Helped complete homework, school projects and chores.
  • Organized various activities, games, crafts and outings to keep children entertained.
  • Monitored children's safety and well-being to prevent accidents and falls.

Retail

Taste And See LLC
Buckhannon, WV
11.2020 - 03.2021
  • Greeted customers and provided exceptional customer service.
  • Answered questions regarding ingredients or preparation of various bakery products.
  • Packaged bakery items according to company standards and customer specifications.
  • Communicated regularly with management regarding sales goals achieved versus targets set.
  • Performed daily opening and closing duties such as counting cash drawers, setting up displays and restocking inventory.
  • Adhered to all safety regulations while operating machinery.
  • Operated cash registers accurately to process customer payments efficiently.
  • Processed special orders from customers for custom-made cakes or pastries.
  • Cleaned floors, countertops, utensils and equipment after each shift.
  • Managed opening and closing shifts alone when needed without any supervision.

Skills

  • Display building
  • Supply Management
  • Order Preparation
  • Computer Skills
  • Transaction Processing
  • Insurance Billing
  • Insurance Verification
  • Retail Sales
  • Customer Service
  • Patient History Documentation
  • Attention to Detail
  • Evaluating patients
  • Patient testing

Timeline

Optician Office Manager

Walmart
07.2021 - Current

Caregiver

Private Care
05.2021 - 07.2021

Secretary's Assistant

New Beginnings Worship Center
12.2020 - Current

Retail

Taste And See LLC
11.2020 - 03.2021

Babysitter

Private Client
01.2018 - 05.2021

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Brianna Woofter