Brianna Wortham

My duty's includes compiling student transportation requests, mapping routes, organizing proper staffing and equipment needs. I interact with multiple departments in the company including fleet, H/R, payroll, trips, accounting and training. Responsible for interviewing both aides and driver, along with informing them of there job description and requirements, Coordinating the necessary training in addition to reporting accidents and injuries. Making sure rules and regulations are being followed and proper disciplinary procedures are being taken. Input attendance and payroll into the computer system. Organizing available drivers for trips with the best available time slot. Interacting with parents and students on a daily. Communicate with multiple districts on a daily basis. I cover routes and trips when needed with my CDL Class B with P & S.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, making a positive work environment.
• Counted registers when morning shift and night shift was over. Would write out if the register was ever short on cash and have owners deal with the discrepancy.
• Monitored inventory to make sure product never ran out.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Entered in referrals for their insurance.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions andpayments records accurately.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.

• Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
• Managed daily schedules for multiple patients, ensuring timely medication administration
• Mentored caregivers, helping them develop essential skills and confident decision-making abilities in high-pressure situations.
• Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
• Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
• Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
• Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
• Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
• Assisted with meal preparation, and medication reminders.
• Counted medications for each resident to make sure medication was given and or not stolen.