Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Wright

Cedar Rapids

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Resourceful Associate known for high productivity and efficient task completion. Specialized in time management, client relationship building, and data analysis. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and project success.

Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.

Overview

7
7
years of professional experience

Work History

Associate

Aldi
Cedar Rapids
08.2021 - Current
  • Assisted customers with product selection and inquiries.
  • Stocked shelves and organized merchandise displays.
  • Operated cash register and processed customer transactions.
  • Maintained cleanliness and orderliness of the store environment.
  • Collaborated with team members to ensure efficient store operations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Helped customers locate items within the store using the inventory system.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.

Cashier Manager

Speedeezz Indoor Karting
Cedar Rapids
11.2018 - 08.2021
  • Supervised cashier team to ensure efficient customer service and accurate transactions.
  • Trained new cashiers on systems, policies, and customer interaction techniques.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Implemented process improvements to enhance checkout efficiency and reduce wait times.
  • Coordinated with management on promotional campaigns to drive sales at the checkout area.
  • Managed and trained cashiers on proper cash handling procedures.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Education

High School Diploma -

Thomas Jefferson High School
Cedar Rapids, IA
05-2020

Skills

  • Customer service
  • Cash handling
  • Sales transactions
  • Team supervision
  • Employee training
  • Complaint resolution
  • Product knowledge
  • Customer engagement
  • Team collaboration
  • Service assistance
  • New hire training
  • Customer interaction
  • Problem-solving
  • Multitasking and organization

Timeline

Associate

Aldi
08.2021 - Current

Cashier Manager

Speedeezz Indoor Karting
11.2018 - 08.2021

High School Diploma -

Thomas Jefferson High School

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