BRIANNA WRIGHT
Greensboro,NC
Summary
Dynamic Family Centered Treatment Clinician at Pinnacle Family Services, skilled in crisis intervention and case management. Successfully implemented evidence-based interventions, enhancing client coping strategies and fostering emotional well-being. Proven ability to collaborate with multidisciplinary teams, advocating for clients and families to access vital resources and support services.
Overview
10
10
years of professional experience
Work History
Family Centered Treatment Clinician
Pinnacle Family Services
Burlington , NC
06.2025 - Current
- Collaborated with multidisciplinary teams to coordinate client care and support services.
- Facilitated individual and group therapy sessions to promote emotional well-being.
- Developed and maintained detailed case notes in compliance with regulatory standards.
- Educated clients and families on mental health issues and available resources.
- Implemented evidence-based interventions to enhance client coping strategies.
CASE MANAGER II/EARLY INTERVENTIONIST SPECIALIST
Texas Panhandle Centers
Amarillo, USA
02.2022 - Current
- Addressed all areas of development with clients birth to 3 years old
- Provided socio-economical support and opportunities for continued growth and development. Including, but limited to, post ECI interventions, school reentry programs, and referrals to school and various community programs.
- Conducted thorough assessments of children and families to discern needs and formulate tailored service plans
- Facilitated weekly support groups for parents to improve parenting abilities and foster child development
- Collaborated with community agencies and service providers to align resources and assistance for families in urgent situations
CUSTOMER SERVICE REPRESENTATIVE
Guidehouse
Remote
11.2019 - 12.2021
- Responding to incoming phone calls and emails from Small Businesses regarding the Covid-19 Economic Injury Disaster loan
- Answering inquiries related to Loan Origination, Eligibility, Application Status, Loan Terms, and providing general assistance for navigating the SBA loan portal
- Outreach to borrowers about new pronouncements related to the program, including increased loan amounts
- Elevating issues to appropriate team leads and call center managers on an as-needed basis
- Resolved customer issues and complaints promptly and effectively.
- Provided excellent customer service and built strong relationships with clients.
PRESCHOOL TEACHER
AlphaBest Education
Fort Worth, USA
05.2018 - 08.2019
- Planned and implemented engaging and developmentally appropriate lesson plans for preschool students
- Assessed and monitored the progress of each child in the classroom, adapting teaching strategies as needed to meet individual learning styles and needs.
- Established positive and supportive relationships with parents and caregivers.
BUILDING MANAGER
St. Mary's University
San Antonio, USA
03.2016 - 01.2017
- Promptly made outward calls and answered incoming calls
- Scheduled events requested by the organizations
- Oversaw daily operations, maintenance, and administration of various events within the event rooms
- Implemented business strategies to maximize tenant satisfaction and bookings
Education
Master of Arts - Marriage And Family Therapy
Liberty University
Lynchburg, VA03-2025
Bachelor of Arts - PSYCHOLOGY
Texas Tech University
Lubbock05.2021
Skills
- Case Management
- Emotional support techniques
- Crisis intervention skills
- Clinical education
- Collaboration
- Advocacy
- Intervention
- Assessment
Accomplishments
- President's Award Recipient: Fall 2019
- Dean's List Recipient: Spring 2020
Timeline
Family Centered Treatment Clinician
Pinnacle Family Services
06.2025 - Current
CASE MANAGER II/EARLY INTERVENTIONIST SPECIALIST
Texas Panhandle Centers
02.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
Guidehouse
11.2019 - 12.2021
PRESCHOOL TEACHER
AlphaBest Education
05.2018 - 08.2019
BUILDING MANAGER
St. Mary's University
03.2016 - 01.2017
Master of Arts - Marriage And Family Therapy
Liberty University
Bachelor of Arts - PSYCHOLOGY
Texas Tech University