Brianna Wurst
Fort Worth,TX
Summary
Well-qualified Administrative Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Server
P.F. Changs
08.2008 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized area to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Leasing Agent
Chisholm Ranch
05.2018 - 01.2020
- Handled tenant communications by quickly responding to requests and answering questions and concerns.
- Conducted property showings to highlight features address concerns and close contracts.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, parking, etc..
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Office Manager
W. R. Starkey Mortgage
04.2003 - 08.2005
- Maintained computer and filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs while being mindful of operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Marketing
The University of Texas At Arlington
Arlington, TXSales, Merchandising, And Marketing
University of North Texas
Denton, TXSkills
- Team Collaboration
- Purchase Agreements
- Account Management
- Social Media Engagement
- Courteous Phone Demeanor
- Warm and Friendly
- Customer Service and Rapport
- Records Management
- Microsoft Office
Timeline
Leasing Agent
Chisholm Ranch
05.2018 - 01.2020
Server
P.F. Changs
08.2008 - Current
Office Manager
W. R. Starkey Mortgage
04.2003 - 08.2005
Marketing
The University of Texas At Arlington
Sales, Merchandising, And Marketing
University of North Texas
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