Brianna Xayavong
Cheyenne
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Mailroom Clerk
Acentra Health
09.2021 - 08.2025
- Documentation organization and coordination to individual departments
- Quality assurance of documents received and entered appropriately into coordinating systems along with management of individual pieces of mail that both entered and left the facility
- Supporting monetary management of received funds on behalf of the State of Wyoming
- Proficient in Microsoft Excel and Word
- Handled PHI under HIPAA regulations.
- Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
Night Stocker
FE Warren
12.2024 - 05.2025
- Ensuring products are available for customers along with providing product display in an organized manner that is easily accessible
- Communicate with supervisors and peers to ensure all department tasks w completed.
- Supply documentation and analysis
Guest Services
Medical University of South Carolina
10.2020 - 09.2021
- Verified and screened patients and visitors
- Assisted individuals in location of services needed
- Issued visitor badges
- Supported communication between visitors and nursing staff.
- Effectively communicating pandemic policies and procedures to patients and visitors
- Worked across various locations including the main hospital, children's hospital, cancer center, and surgical units.
- Proficient in Epic
- Escorted patients to the emergency department
Customer Service
Barnes & Nobles
10.2020 - 01.2021
- Effectively support transactions by using a cash register
- Offered information on memberships and the benefits of joining
- Stocked and organized books
- Ensure materials that customers were interested in were available by using a reservation or hold system.
- Knowledgeable in store layout to support needs of customers
SECURITY OFFICER
High Point University
02.2019 - 07.2020
- Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidences
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions. This included the use of the company vehicle to ensure security of the property.
- Provided customer service to parents and students
- Worked with a team as well as alone to support all needs via different means of communication.
- Vet one hundred or more cars in one shift
CUSTOMER LEAD
Food Lion
07.2014 - 02.2019
- Resolved customer service issues using company processes and policies with follow up with individuals
- Worked internally with upper management to ensure knowledge gaps were identified and addressed along with supporting next actions
- Assisted customer service manager with complaints and issues during times when the department was short-staffed
- Promoted to team leader of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
- Supervisory duties for 10-15 new team members to strengthen performance and job expertise
CASHIER
Michael's Craft Store
10.2014 - 01.2015
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Processed POS transactions, including checks, cash, and credit purchases or refunds
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Communicated information regarding policies and concerns to support positive customer experiences
Education
Bachelor of Arts and Sciences - English and Anthropology
University of North Carolina Greensboro
Greensboro, NC12.2019
Skills
- Problem-solving skills
- Handling and sorting mail
- Time management
- Attention to detail
- Service oriented
- Multitasking
- Adaptability and flexibility
- Confidentiality
- Workplace Safety
Timeline
Night Stocker
FE Warren
12.2024 - 05.2025
Mailroom Clerk
Acentra Health
09.2021 - 08.2025
Guest Services
Medical University of South Carolina
10.2020 - 09.2021
Customer Service
Barnes & Nobles
10.2020 - 01.2021
SECURITY OFFICER
High Point University
02.2019 - 07.2020
CASHIER
Michael's Craft Store
10.2014 - 01.2015
CUSTOMER LEAD
Food Lion
07.2014 - 02.2019
Bachelor of Arts and Sciences - English and Anthropology
University of North Carolina Greensboro
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