Clerical and administrative professional with a strong background in office management, bookkeeping, and customer service. Highly organized with strong attention to detail and proven ability to manage confidential information. Experienced in coordinating office operations, supporting executives, and improving workflow efficiency. Motivated, reliable, and committed to continuous improvement.
Overview
13
13
years of professional experience
Work History
Bookkeeping Administrative Assistant / Executive Personal Assistant
Downtown Air Conditioning Inc.
03.2023 - Current
- Perform administrative and bookkeeping tasks including filing paperwork and maintaining databases.
- Manage accounts payable and receivable transactions.
- Resolve billing discrepancies with vendors and customers promptly.
- Maintain customer relationships by responding to inquiries in a timely manner.
- Handle confidential documents with discretion and professionalism.
- Provide administrative support by preparing letters, memos, and faxes.
- Develop, maintain, and manage daily schedules for the owner.
- Monitor office inventory and order supplies as needed.
- Organize filing systems and databases related to business operations.
- Utilize QuickBooks to track sales data accurately.
- Perform general office duties including scanning and photocopying.
- Run errands and assist with daily operational tasks to support productivity.
Office Manager / Doctor’s Assistant
Global Medical Care
01.2019 - 10.2022
- Protected organizational information by following strict safety and security procedures for digital and physical files.
- HIPAA Certified.
- Prepared and labeled specimens accurately for laboratory submission.
- Managed office supplies, including ordering, monitoring usage, and coordinating restocking.
- Supervised front office operations including reception, billing, accounts payable/receivable, and mail management.
- Resolved patient inquiries and complaints regarding office policies and procedures.
- Typed reports and maintained accurate medical records.
- Scheduled patient appointments and managed calendars.
- Recorded patient vitals and updated medical charts.
- Cleaned and disinfected exam rooms in compliance with health standards.
- Verified insurance eligibility and collected co-payments.
- Assisted with both front and back office duties.
Personal Assistant to the Owner
Pauls on Times Sq
03.2014 - 12.2018
- Managed scheduling and calendars, prioritizing appointments and meetings.
- Prepared documents and presentations for meetings and client interactions.
- Coordinated with vendors and suppliers to ensure timely delivery of products and services.
- Maintained organized filing systems for confidential documents and correspondence.
- Handled sensitive information with discretion.
- Provided administrative support including letters, memos, and faxes.
- Assisted in resolving customer complaints and escalated issues.
- Coordinated staff schedules and executive meetings.
- Served as the primary point of contact for internal and external communications.
Cashier / Manager
Yooberry
05.2013 - 02.2014
- Opened and closed the store independently.
- Managed inventory and placed weekly supply orders.
- Greeted customers and provided a welcoming experience.
- Maintained cleanliness of frozen yogurt machines.
- Ensured compliance with NYC Health Inspection standards.
Education
High School Diploma -
Abraham Lincoln High School
Brooklyn, NY
08.2014
Skills
Office Administration
Customer Service
Multitasking & Time Management
Team Collaboration
Accounts Payable & Receivable
Bookkeeping
QuickBooks
Data Entry & Data Management
Document Filing & Records Management
Scheduling & Calendar Management
Office Supply Management
Conflict Resolution
Excellent Organizational Skills
Strong Work Ethic
LANGUAGES
Turkish: Native / Bilingual
Native or Bilingual
Albanian: Native / Bilingual
Native or Bilingual
English
Native or Bilingual
Timeline
Bookkeeping Administrative Assistant / Executive Personal Assistant
Senior Technician Supervisor at Air Vision Air-conditioning Pte Ltd, SingaporeSenior Technician Supervisor at Air Vision Air-conditioning Pte Ltd, Singapore