Brianna Yeske
Chick-fil-A
Arvada,CO
2027
years of professional experience
Results-driven team trainer with expertise in developing impactful training materials and fostering effective communication. Proven ability to enhance team performance and improve guest satisfaction through strategic coaching and mentorship.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Photographer
- Captured high-quality images for various projects, ensuring alignment with client expectations.
- Developed and maintained an organized digital asset management system for efficient photo retrieval.
- Implemented workflow improvements that enhanced project turnaround times and reduced resource usage.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Captured stunning images by utilizing various lighting techniques and creative compositions..
Team Trainer
2 Years 10 Months- Developed training materials to enhance team member performance and ensure adherence to operational standards.
- Facilitated onboarding sessions for new employees to promote understanding of company culture and service expectations.
- Conducted regular assessments of team members' skills, providing feedback to improve service delivery and efficiency.
- Implemented best practices in customer service training, resulting in improved guest satisfaction scores.
- Mentored team members in effective communication techniques, fostering a collaborative work environment.
- Analyzed training effectiveness through participant feedback, refining programs for enhanced learning outcomes.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Demonstrated new products, procedures and techniques to employees.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Facilitated open communication between team members, fostering a positive work environment and increasing collaboration.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Worked with a customers first attitude.
Key Holder
6 Years 3 Months- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on sales techniques and customer service standards.
- Assisted in maintaining inventory accuracy through regular stock audits and visual merchandising.
- Handled cash management tasks, including balancing registers and processing transactions efficiently.
- Collaborated with management to develop promotional displays that increased product visibility.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
Education
GED
Skills
Photo editing
Problem Solving
Organizational skills
Image editing
Customer Connection
Welcoming Personality
Team Player
Fast learner
Dependable
Accomplishments
Employee of the month for 03/25 and 09/25
Timeline
Team Trainer
Chick-fil-A
09.2023 - 07.2026Read More
Key Holder
Torrid
05.2020 - 2022Read More
Photographer
ARS
Read More
Pomona
GED
Read More