Brianna Young
Norfolk,VA
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
Work History
Computer Helpdesk Technician
Active Duty Military
Norfolk, Virginia
12.2020 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped in installing over 600 ethernet cables on to Nimitz class carrier for future yard period to ensure mission readiness.
- Activated accounts for clients interested in new services.
Making a Commercial
Facebook
New York, NY
10.2016 - 10.2016
- Created short commercial to introduce facebook live when it was just being introduced. The Facebook administration broadcasted the commercial on the big screens in Times Square for no less than a month.
Education
High School Diploma -
Los Angeles International Charter High School
Los Angeles, CA05.2020
Skills
- Hardware Components
- Printers and Peripherals
- Reading Comprehension
- Collaborative Team Player
- Organizational Skills
- Resolving Problems and Incidents
- Troubleshooting Network Issues
- Customer Satisfaction
- Friendly and Patient
Timeline
Computer Helpdesk Technician
Active Duty Military
12.2020 - Current
Making a Commercial
Facebook
10.2016 - 10.2016
High School Diploma -
Los Angeles International Charter High School
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