Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Barista
Brianna Young

Brianna Young

South Holland,IL

Summary

Driven professional with a strong background in customer service and cash handling, demonstrated during tenure at Charleys Philly Cheese Steak. Excelled in building customer relationships and enhancing satisfaction through efficient service and problem-solving. Skilled in cash register operation and team collaboration, contributing to a significant increase in repeat business. Showcased exceptional work ethic and integrity, ensuring seamless daily operations. Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Language

Work History

Cashier

Charleys Philly Cheese Steak
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Set up new sales displays each week with fresh merchandise.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Crew Member

Friends Of The Forest
07.2020 - 08.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency's
  • Worked well with teammates and accepted coaching from management team.
  • Performed routine maintenance tasks like pruning branches or removing dead wood from trees reducing potential hazards within the managed area.
  • Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
  • Utilized knowledge of local flora and fauna to guide decision-making processes in forest management plans.
  • Monitored weather conditions closely to make informed decisions about daily work activities in dynamically changing environments.
  • Handled hazardous materials safely while applying pesticides to control pests that threaten forest ecosystems.
  • Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
  • Oversaw tree planting initiatives and guided volunteers to ensure optimal establishment of new saplings.
  • Facilitated communication between team members during complex logging operations, ensuring accuracy in measurements and safe working conditions for all involved parties.
  • Collaborated with other forestry professionals on large-scale projects, ensuring successful planning and execution of tasks.
  • Checked timber stands to assess sales volume and potential quality and marked timber for harvesting.
  • Oversaw and enforced regulations controlling use of herbicides and insecticides used in pest, weed, and disease control.
  • Conducted controlled burns to reduce wildfire risks and promote healthy forest growth.
  • Improved reforestation efforts by selecting appropriate tree species for planting in specific locations.
  • Chopped down trees affected by storms or showing signs of disease.
  • Trained newly hired loggers in safety techniques and protective measures for equipment handling.
  • Worked closely with other loggers to drag timber to loading deck.
  • Used axes to chop roots or brush into smaller limbs.
  • Measured logs and checked logs for defects.

Education

High School Diploma -

Thornwood High School
South Holland, IL
05.2024

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer Relations
  • Order Taking
  • Cash Register Operation
  • Professionalism and Courtesy
  • Payment Processing
  • Refunds and exchanges
  • Product Knowledge
  • Conflict Resolution
  • Product restocking
  • Issue Resolution
  • Merchandise Restocking
  • Refund handling
  • Guest inquiries
  • Inventory Control
  • Order Packaging
  • Product Recommendations
  • Loyalty Program Promotion
  • Problem-Solving
  • Team Collaboration
  • Relationship Building
  • Upselling
  • Price Identification
  • Credits and Refunds

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Cashier

Charleys Philly Cheese Steak
03.2023 - Current

Crew Member

Friends Of The Forest
07.2020 - 08.2023

High School Diploma -

Thornwood High School

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Brianna Young