Brianna Young
Lompoc,CA
Summary
Accomplished hotel management professional with over seven years of progressive leadership experience across front office operations, guest services, and overall hotel administration. Demonstrates a strong aptitude for leading and developing high-performing teams, overseeing seamless daily operations, and implementing service excellence initiatives to enhance guest satisfaction. Proficient in Hilton systems, revenue management practices, and operational strategies designed to drive positive guest reviews, foster customer loyalty, and maximize profitability. Recognized for exceptional organizational capabilities, a strategic approach to staff development, and a consistent record of improving operational efficiency and overall hotel performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hilton Garden Inn
07.2024 - Current
- Oversee daily hotel operations, ensuring smooth collaboration across departments including front desk, housekeeping, catering, and facilities management
- Develop and implement marketing and promotional strategies to enhance guest experience and drive revenue growth
- Hire, train, and mentor staff to maintain high service standards and ensure consistent guest satisfaction
- Manage budgeting, forecasting, and reporting processes to align with corporate objectives
Hotel Manager
Arvon Block | Historic Hotel Arvon | Celtic Cowboy
04.2021 - 06.2024
- Managed all aspects of hotel operations, ensuring exceptional guest experiences and efficient property management
- Led hiring, onboarding, and ongoing training initiatives for staff across multiple departments
- Developed and executed marketing campaigns to promote the property, increasing occupancy rates and revenue
- Oversaw event coordination and catering services, ensuring seamless event execution and client satisfaction
Front Office Supervisor & Manager on Duty
Hilton Garden Inn
10.2017 - 04.2021
- Supervised front desk operations, ensuring exceptional guest service and smooth check-in/check-out processes
- Trained and mentored front desk staff to deliver outstanding service in line with Hilton brand standards
- Served as Hilton Honors Champion, promoting the loyalty program and maximizing guest engagement
- Responded to guest reviews and resolved escalated guest concerns, ensuring positive brand reputation
- Managed front office administrative tasks including shift checklists, scheduling, and nightly audits
- Gained proficiency in Hilton’s OnQ system, GRO, OnQ R&I, and night audit processes
Education
High School Diploma -
Great Falls High School
Great Falls, MT01.2010
Skills
- Hotel Operations & Property Management
- Guest Services, Satisfaction & Conflict Resolution
- Staff Hiring, Training, Scheduling & Performance Management
- Revenue Management, Forecasting & Budget Oversight
- Property Management Systems Expertise (OnQ, GRO, OnQ R&I)
- Budgeting, Cost Control & Inventory Management
- Event Planning, Coordination & Execution
- Team Leadership, Coaching & Development
- Food Safety, Sanitation & Regulatory Compliance
- Customer Relationship Management (CRM) Expertise
- Proficient in Microsoft Office Suite (Word, Outlook, Excel)
- Human Resources Support & Employee Relations
Certification
- Driver's License
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- TIPS Alcohol Certification
Timeline
Assistant General Manager
Hilton Garden Inn
07.2024 - Current
Hotel Manager
Arvon Block | Historic Hotel Arvon | Celtic Cowboy
04.2021 - 06.2024
Front Office Supervisor & Manager on Duty
Hilton Garden Inn
10.2017 - 04.2021
High School Diploma -
Great Falls High School
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