Brianna Yowonske

• Explained menu items, describing ingredients and cooking methods upon request.
• Maintained records of transactions made during shift as required by law or company policy.
• Stocked service areas with supplies during slow periods.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Recorded meal selections and transactions in microsystem to deliver prompt service.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Delivered food orders promptly and courteously.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Took orders from customers accurately and in a timely manner.
• Upheld high standards of sanitation in accordance with health department regulations.
• Greeted guests and provided menus.
• Accurately recorded orders on cash register and point-of-sale system.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Operated POS terminals to input orders, split bills and calculate totals.
• Informed customers of daily specials and signature menu items.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Assisted in training new servers.
• Provided excellent customer service to ensure satisfaction.
• Followed health safety guidelines when preparing and serving food products.
• Provided exceptional service to high volume of daily customers.

• Monitored dining room for cleanliness and proper set-up at all times.
• Provided exceptional service to high volume of daily customers.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Took orders from customers accurately and in a timely manner.
• Cleaned tables and chairs to prepare dining area for next customers.
• Prepared drinks according to standard recipes.
• Maintained records of transactions made during shift as required by law or company policy.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Informed customers of daily specials and signature menu items.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Garnished dishes and beverages to serve visually appealing menu items.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Operated POS terminals to input orders, split bills and calculate totals.
• Trained new employees on restaurant procedures and plating techniques.
• Accurately recorded orders on cash register and point-of-sale system.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Addressed complaints to kitchen staff and served replacement items.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Checked food before serving it to customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Greeted customers, answered questions and recommended specials to increase profits.
• Followed health safety guidelines when preparing and serving food products.
• Upheld high standards of sanitation in accordance with health department regulations.
• Stayed informed about daily specials, new menu items, promotions.
• Explained menu items, describing ingredients and cooking methods upon request.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Delivered food orders promptly and courteously.
• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Brought wine selections to tables with appropriate glasses and poured for customers.
• Recognized by management for providing exceptional customer service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
• Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
• Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
• Poured wine, beer and cocktails for patrons.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Upsold customers from shelf to premium brands to help boost sales.
• Effectively multitasked within fast-paced environment.
• Remained calm and poised during busy periods, promoting great customer service to guests.
• Made friendly conversation with customers to provide enjoyable bar experience.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.

Irma Destroyed on 9/10/17

• Explained menu items, describing ingredients and cooking methods upon request.
• Maintained records of transactions made during shift as required by law or company policy.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Monitored dining room for cleanliness and proper set-up at all times.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Recorded meal selections and transactions in microsystem to deliver prompt service.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Delivered food orders promptly and courteously.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Took orders from customers accurately and in a timely manner.
• Upheld high standards of sanitation in accordance with health department regulations.
• Greeted guests and provided menus.
• Accurately recorded orders on cash register and point-of-sale system.
• Operated POS terminals to input orders, split bills and calculate totals.
• Informed customers of daily specials and signature menu items.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Provided excellent customer service to ensure satisfaction.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Followed health safety guidelines when preparing and serving food products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

• Provided exceptional service to high volume of daily customers.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Prepared drinks according to standard recipes.
• Maintained records of transactions made during shift as required by law or company policy.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Prepared checks, itemizing total meal costs and taxes.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Informed customers of daily specials and signature menu items.
• Presented menus and answered questions regarding items.
• Stocked service areas with supplies during slow periods.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Operated POS terminals to input orders, split bills and calculate totals.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Served food and beverages to patrons and confirmed complete orders.
• Checked food before serving it to customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Assisted in training new servers.
• Greeted customers, answered questions and recommended specials to increase profits.
• Followed health safety guidelines when preparing and serving food products.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Upheld high standards of sanitation in accordance with health department regulations.
• Explained menu items, describing ingredients and cooking methods upon request.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Handled money transactions accurately while following company procedures for handling cash payments.

• Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Bagged or packaged purchases and wrapped gifts.
• Maintained records related to sales for store management.
• Greeted customers to determine wants or needs.
• Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
• Organized backroom storage areas for efficient retrieval of stock items during peak business times.
• Built relationships with vendors to secure discounts on bulk purchases for resale at competitive prices.
• Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
• Initiated friendly conversation with customers to determine level of assistance required.
• Drove sales using upselling and cross-selling strategies.
• Assisted in ringing up sales at registers and bagging merchandise.
• Helped customers by answering questions and locating merchandise.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Described merchandise and explained use, operation and care.
• Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
• Inspected merchandise for defects prior to display on sales floor or shipment to customers.
• Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
• Drove sales by effectively upselling and cross-selling products to maximize profitability.
• Supported other departments within the store when needed during busy periods or shortages in staff.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Processed returns and exchanges according to company policies while maintaining positive customer relations.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Operated cash register to process payments from customers accurately and efficiently.
• Maintained attractive merchandise displays to maximize purchases.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Organized store by returning merchandise to proper areas and restocked displays.

• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
• Cross-sold products to boost overall sales purchases.
• Initiated friendly conversation with customers to determine level of assistance required.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Completed transactions in an efficient manner while providing excellent customer service.
• Answered questions about current promotions and resolved issues according to store policies.
• Provided product information and answered customer questions.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Organized displays to attract customers and promote sales.
• Bagged or packaged purchases and wrapped gifts.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Reported any discrepancies in inventory counts or pricing issues promptly.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Maintained records related to sales for store management.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Stocked shelves with merchandise according to company standards.
• Created price tags and merchandise signs for new items.
• Promoted special offers and discounts to encourage additional purchases.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Assisted customers with finding the right product for their needs.
• Assessed customer product needs and interests in order to best recommend suitable items.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Processed returned merchandise according to company policies.
• Handled customer complaints in a professional manner.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Achieved cost-savings by developing functional solutions to problems.
• Displayed strong telephone etiquette, effectively handling difficult calls.

• Received incoming calls and coordinated with staff to fulfill customer requests.
• Sorted invoices for accounting department by date stamping and filing by vendor code.
• Investigated and analyzed client complaints to identify and resolve issues.
• Greeted visitors to provide information and direct to appropriate personnel.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Explained policies and procedures to visitors.
• Signed for packages, recorded deliveries and distributed to personnel.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Greeted customers warmly and made them feel welcome.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Worked with housekeeping and maintenance staff to address and resolve building and room issues.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.