BRIANNA ZIMMERMAN
Employee Relations
Jamaica,NY
Summary
SUMMARY Meticulous and hardworking HR professional with advanced understanding of successful employee relations strategies. Dedicated to reinforcing company policies for handling performance and behavioral issues. Good research, dispute resolution and solution development skills.
Overview
9
9
years of professional experience
Work History
Employee Relations Specialist
Northwell Health
Long Island, NY
03.2022 - Current
- Implement proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
- Promote employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Answer management and employee questions and resolve issues.
- Collaborate with management and Site Human Resources to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Provide ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Conduct and assist with thorough investigations into allegations of workplace misconduct, ensuring fair outcomes.
- Manage investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
- Deliver training sessions on the investigatory and disciplinary process to ensure management is aware of the investigatory process.
- Edit disciplinary notices before management issues to employees.
- Assist with investigations into discrimination, sexual harassment or other workplace claims.
- Complete in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Partner with legal and Site Human Resources on approving or denying medical and religious accommodations.
- Managed and implemented disciplinary and corrective action for over 1,300 cases.
Case Planner
Sheltering Arms Children and Family Services
New York , NY
06.2021 - 10.2021
- Responsible for protection of abused or neglected children and working with families to create safe environments for children moving forward.
- Managed caseload of 15-20 foster children of various ages.
- Documented progress notes in Connection and FASP.
- Conducted supervised and unsupervised home visits at foster homes and birth parent homes up to ACS standards.
- Created service plans in conjunction with foster families and birth parents to work towards permanency goal.
- Conducted visits to hospitals to ensure safety of children on caseload.
- Supervised and coordinated visits between birth parents and their children at agency and in community.
- Collaborated with clinic specialists to meet health care needs of children.
- Represented client and agency in court appearances.
- Follow-ups with parents to ensure compliance with all court-mandated services.
- Evaluated child's adjustment in foster home and monitored educational and behavioral performance at home and in school.
- Located resources and made referrals to provide aid to family and children.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed other duties as delegated by supervisor and agency.
- Made court appearances and gave testimonies.
Case Aide
Sheltering Arms Children and Family Services
New York, NY
01.2020 - 06.2020
- Responsible for assisting case planners with day-to-day mandates.
- Assisted with facilitating family time visits between children and their birth parents, at agency and/or community.
- Supervised and documented family time visits for over 20 families.
- Maintained case records and collateral contacts.
- Attended medical appointments with children in care.
- Attended trainings to keep current with new developments and resources.
- Assisted in transporting children to new temporary homes.
- Collaborated with Family Time Pilot program, ensuring families had essential items needed for their unsupervised extended day visits and/or overnight visitation.
- Performed other duties as delegated.
Senior Receptionist
Compass Group
New York, NY
01.2018 - 01.2020
- Managed over 50-100 customer calls and emails per day.
- Responsible for establishing professional atmosphere for all clients, recruits, customer and employees.
- Handled on-floor conference room activities, visually and by means of reservation system, being aware of meeting start/end times, attendees in room, food and beverage orders, etc.
- Advised appropriate staff members of changes in meeting room status, special requests, etc.
- Implemented established security policies and procedures with regard to arriving and departing visitors, and contractors.
- Acted as hospitality services resource to guests.
- Answered telephones and tasks messages with accuracy; appropriately handling and referring questions and requests.
- Handled car service requests for visitors and staff members.
Office Manager
Learn CPR NYC Inc
Valley Stream , NY
08.2016 - 08.2018
- Responsible for day-to-day operations at Learn CPR NYC.
- Implemented office procedures to ensure employees are equipped to carry out daily functions.
- Maintained office filling and billing systems which provides seamless operation workflow.
- Scheduled and manage monthly CPR classes for up to 100 people. This includes compiling and organizing materials for onsite training courses.
- Supervised administrative staff and instructors for all courses.
- Led weekly meetings to share best practices and process improvements.
- Tracked Inventory and ordered equipment and supplies [i.e. CPR manikins, First-Aid supplies and American Heart Association course cards and manuals].
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Teacher’s Assistant
SUNY Downstate Medical Center
Brooklyn , NY
01.2016 - 08.2016
- Assisted head teacher with classroom and curriculum preparation.
- Arranged weekly and monthly curriculums for students ranging in ages 2-5.
- Collaborated and presented lesson plan in head teacher's absence.
- Maintained each student's confidential academic record and attendance tracking.
- Supervised students in class, between classes, during lunch, recess, and on field trips.
- Carried out day-day-day duties accurately and efficiently.
Education
Bachelor of Arts - Psychology
Nyack College
New York, NY 01.2018 - 5 2021
Skills
Flexible & Adaptable
Interpersonal Communication
Good listening skills
Teamwork
Documentation Proficiency
Independent Work
Case analysis
Coaching and mentoring
Timeline
Employee Relations Specialist
Northwell Health
03.2022 - Current
Case Planner
Sheltering Arms Children and Family Services
06.2021 - 10.2021
Case Aide
Sheltering Arms Children and Family Services
01.2020 - 06.2020
Bachelor of Arts - Psychology
Nyack College
01.2018 - 5 2021
Senior Receptionist
Compass Group
01.2018 - 01.2020
Office Manager
Learn CPR NYC Inc
08.2016 - 08.2018
Teacher’s Assistant
SUNY Downstate Medical Center
01.2016 - 08.2016
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