Bachelor of Arts - Anthropology
University of California, Merced
Merced, CA05.2023
Brianna Alexandra Silva Diaz
Merced,CA
Summary
Highly motivated and reliable individual with customer service and sales experience. Skilled at working either collaboratively or independently to achieve impressive results. Easily trainable and willing to put forth the effort to become a valuable asset to any workforce. Well-versed in all aspects of the scientific study of humanity; strong ability in creating connections with a wide community of people.
Education
Work History
Sales Associate
Kohl's
Merced, CA
10.2019 - 03.2020
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
Amusement Ride Operator
SeaWorld Parks & Entertainment, Inc.
San Diego, CA
04.2018 - 08.2018
- Fostered communication between ride operators and other amusement park personnel to support operations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Built and established positive relationships with patrons, team members and supervisors.
- Delivered information and details of interest about facility to visitors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events, etc.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Monitored passengers and ride operations and enforced safety regulations.
- Followed safety procedures for operating and loading and unloading passengers from amusement park ride.
Skills
- Bilingual - Fluent in English and Spanish
- Product Promotion
- Customer Needs Assessments
- Teamwork and Collaboration
- Independent Work
- Time Management
- Organization and Categorization
- Excellent People Skills
- Verbal and Written Communication
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual