Brianna Alexis Flood
Dayton,OH
Summary
A hardworking employee with 6+ years of customer service experience. Potential to move up in any company, with proven relationship-building and time management skills in fast paced environments. Reliable, with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
Work History
Server
Brio Tuscan Grille
Kettering, OH
04.2023 - Current
- Prepared drinks according to standard recipes.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Customer Service Representative
Enterprise Car Rental
Atlanta, GA
06.2021 - 06.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong relationships with customers by providing personalized assistance and support.
- Improved customer service wait times to mitigate complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server
Rosie's Mexican Cantina
Huntsville, Alabama
07.2019 - 04.2020
- Serve guests with a friendly attitude and be knowledgeable about products
- Informed customers of daily specials and signature menu items.
- Filled condiments and napkin containers during slack periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
The Trail House
Indian Trail, North Carolina
02.2019 - 06.2019
- Take orders and give guests an experience
Host/Server
The Juicy Crab
East Point, Georgia
04.2018 - 01.2019
- Greet customers with a friendly attitude, keep them knowledgeable on our products, offer suggestions and give great customer service.
Host/Cashier
Kiku Japanese Steakhouse
East Point, Georgia
07.2017 - 05.2018
Education
High School Diploma -
Hopewell High School
Huntersville, NC01.2016
Skills
- Advanced
- Order Management
- Guest Engagement
- Appointment Scheduling
- Call Management
- Complaint Resolution
- Account Updating
- Product Knowledge
- Report Generation
- Scheduling
- Paperwork Processing
- Information Security
- Data Collection
- Data Entry
- Reading Comprehension
- Customer Education
- System Implementation
- Product Promotion
- Microsoft Excel
- Credit Card Payment Processing
- Spreadsheets
- Tactful and Diplomatic
- Microsoft Outlook
- Typing Proficiency
Personal Information
Hobbies: My hobbies include reading, writing, and exercising
References
- Tamia Martin, Coworker, The Juicy Crab, (516) 468-2626, tamiarochelle@gmail.com
- Kimberly, Manager, The Juicy Crab, (678) 322-9164
Languages
Beginner
Affiliations
- Hiking
- Biking
- Running
Timeline
Server
Brio Tuscan Grille
04.2023 - Current
Customer Service Representative
Enterprise Car Rental
06.2021 - 06.2023
Server
Rosie's Mexican Cantina
07.2019 - 04.2020
Server
The Trail House
02.2019 - 06.2019
Host/Server
The Juicy Crab
04.2018 - 01.2019
Host/Cashier
Kiku Japanese Steakhouse
07.2017 - 05.2018
High School Diploma -
Hopewell High School
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