Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Allen

Converse,TX

Summary

Self motivated worker that goes the extra mile to facilitate quality project completion. Dedicated and result-driven professional with extensive experience in customer service roles. Pleasant, hardworking and reliable with great interpersonal skills. Highly familiar with inventory counts; adept at multitasking and prioritizing, ensuring operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth while enhancing brand identity.

Overview

9
9
years of professional experience

Work History

Perishables Representative

HEB Grocery Store
09.2022 - Current
  • Aided in loss prevention efforts through diligent monitoring of expiration dates and prompt removal of expired products from shelves.
  • Participated in regular training sessions to stay updated on industry trends, food safety regulations, and best practices for handling perishable goods.
  • Provided valuable input during team meetings, sharing ideas for improving operations within the produce department.
  • Collaborated with management to develop new strategies for optimizing perishables department performance and profitability.
  • Actively participated in inventory audits that ensured accurate stock levels within the perishables department were maintained consistently throughout the year.
  • Mentored new hires, sharing best practices and tips for success in managing perishable goods effectively within a fast-paced retail environment.
  • Improved team productivity by effectively collaborating with fellow representatives on stocking, rotation, and replenishment tasks.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Safeguarded food safety compliance by diligently adhering to all relevant guidelines and procedures, minimizing the risk of contamination or spoilage.
  • Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
  • Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.
  • Streamlined ordering processes for optimized inventory levels, ensuring a consistent supply of fresh produce.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.

Customer Service Representative

Ross Dress For Less
03.2021 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Service Representative

Spectrum
09.2021 - 08.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier /Delivery Driver

Dominos Pizza Inc.
04.2018 - 11.2020
  • Helped customers complete purchases, locate items and join reward programs to promote customer loyalty, satisfaction, and sales numbers.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales numbers by offering advice on purchases and promoting additional products.
  • Communicated customer complaints, requests and feedback to company management for a swift resolution.
  • Managed customer service issues with professionally and analytical approaches to maintain satisfaction.

Cashier

Pollo Tropical
05.2015 - 08.2017
  • Educated customers on promotions to enhance sales.
  • Mentored new team members on POS system operations, customer service strategies and sale goals.
  • Worked closely with management to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling request.
  • Prepared and submitted end-of-shift reports using the relevant software.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Samuel Clemens High School
Schertz, TX
05.2017

Bachelor of Arts - Communications

Texas State University
San Marcos, TX

Skills

  • Adaptive team player
  • Technologically savvy
  • Problem solving abilities
  • Good communicator
  • System implementation
  • Customer relations
  • Organized Multitasker and prioritizer
  • Personable
  • Result driven
  • Flexible
  • Good listener
  • Patient
  • Detail-oriented and efficient
  • Customer Retention Strategies
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Promoting Brand and Company Identity
  • Compliance Adherence

Timeline

Perishables Representative

HEB Grocery Store
09.2022 - Current

Customer Service Representative

Spectrum
09.2021 - 08.2022

Customer Service Representative

Ross Dress For Less
03.2021 - 10.2023

Cashier /Delivery Driver

Dominos Pizza Inc.
04.2018 - 11.2020

Cashier

Pollo Tropical
05.2015 - 08.2017

High School Diploma -

Samuel Clemens High School

Bachelor of Arts - Communications

Texas State University

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Brianna Allen