Brianna Barr, MBA
Easton,PA
Summary
Data-driven and high-performing analytical business consultant with vast experience providing exceptional, organized results. Proven ability to develop, train, and execute specified solutions. Highly skilled in fostering collaboration among key contributors to successfully deliver superior outcomes. Committed to streamlining processes to improve efficiency and satisfaction.
Overview
5
5
years of professional experience
Work History
ASSOCIATE CUSTOMER CONSULTANT
DUN & BRADSTREET
Center Valley, PA
07.2022 - Current
- Owned entirety of customer onboarding experience from kickoff to handoff, meeting with customers to provide dedicated, specified training on wide range of mastered products, diving head first into customer CRM data management and serving as liaison for all needs.
- Developed, maintained, and oversaw internal sharepoint of training and technical resources for D&B products, distributing to both internal and external stakeholders.
- Trained and mentored any new additions to consultant team, assisting with drafting of training materials for both internal and external partners.
- Maintained 100% case and project metrics, consistently meeting set deadlines and expectations.
SERVICE COORDINATOR
GERHART SYSTEMS & CONTROLS
Tatamy, PA
09.2021 - 07.2022
- Served in a managerial role within department, acting as a resource for internal personnel to enhance team performance and drive individual contributions to the business.
- Served as subject matter expert regarding the multi-faceted areas of the business, providing knowledgeable and dedicated resources and training internally and externally.
- Conferred with customers and technicians by both written and oral communication to provide detailed information about products or services, work timelines, and contracts.
- Adapted to changing deadlines on 5-10 projects at a time while managing and coordinating technicians, master schedule, and master database to ensure consistency and organization.
GRADUATE ASSISTANT
DESALES UNIVERSITY
Center Valley, PA
08.2019 - 05.2021
- Assisted with day to day administrative functionality of the department including finances, organizational operations, and taking on projects to enhance the department's visibility across campus.
- Collaborated cross-functionally across the department, working with each individual employee to support their needs and convert it into actionable motions.
- Maintained a 3.7 cumulative GPA as an MBA student while also working full-time in the department.
ATHLETIC EVENTS COORDINATOR
NORTHAMPTON COMMUNITY COLLEGE ATHLETICS
Bethlehem, PA
11.2018 - 08.2019
- Served as primary liaison for all internal and external parties, prioritizing needs and meeting scheduled deadlines
- Managed administrative logistics of events, including event booking, and event promotions
- Assisted in the planning, marketing, and execution of the 2019 NJCAA Women's Basketball Championship
MARKETING SERVICES ASSOCIATE
LEHIGH VALLEY IRONPIGS
Allentown, PA
02.2018 - 11.2018
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements
- Reviewed marketing materials to ensure customer fulfillment and satisfaction was continuously met
- Distributed advertising and marketing collateral to store locations
Education
Master of Business Administration - Business Management
DeSales University
Center Valley, PA05.2021
Bachelor of Science - Business Administration And Management
The Pennsylvania State University
University Park, PA05.2018
Skills
- Microsoft Office
- Google Workspace
- Salesforce CRM
- Time Management and Organization
- Verbal and Written Communication
- Data Management/Analysis
- Presentations
- Training/Development
Timeline
ASSOCIATE CUSTOMER CONSULTANT
DUN & BRADSTREET
07.2022 - Current
SERVICE COORDINATOR
GERHART SYSTEMS & CONTROLS
09.2021 - 07.2022
GRADUATE ASSISTANT
DESALES UNIVERSITY
08.2019 - 05.2021
ATHLETIC EVENTS COORDINATOR
NORTHAMPTON COMMUNITY COLLEGE ATHLETICS
11.2018 - 08.2019
MARKETING SERVICES ASSOCIATE
LEHIGH VALLEY IRONPIGS
02.2018 - 11.2018
Master of Business Administration - Business Management
DeSales University
Bachelor of Science - Business Administration And Management
The Pennsylvania State University
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