Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Betancourt

Altamonte Springs

Summary

Dynamic HR professional with extensive experience at Ardent Health, excelling in onboarding processes and HRIS management. Proven ability to enhance employee experiences through effective communication and relationship building. Skilled in coordinating interviews and maintaining accurate employee records, ensuring compliance and fostering collaboration across teams.

Overview

6
6
years of professional experience

Work History

HR Shared Services Representative

Ardent Health
Remote
01.2025 - Current
  • Facilitated seamless onboarding and offboarding processes to enhance the overall employee experience.
  • Maintained and updated employee records in the HRIS, ensuring data accuracy and integrity.
  • Addressed employee queries related to payroll and HR processes promptly, ensuring compliance with labor laws and internal policies.
  • Coordinated employee lifecycle transactions, including pre-boarding, terminations, and status changes, maintaining accurate data entry.

Onboarding Coordinator

Randstad
05.2023 - 10.2024
  • Managed the hiring process in the ATS, ensuring all contingencies are met and conducting necessary manual tasks.
  • Conducted primary source verification of licenses and certifications, ensuring compliance with state regulatory bodies to mitigate risks.
  • Developed strong partnerships with executives, HR teams, and hiring managers to enhance collaboration and achieve consistent results.
  • Sourced and screened candidates for diverse roles, coordinating interviews, offers, and onboarding processes.
  • Ensured compliance with federal, state, and local regulations, including facility accreditation standards.
  • Designed and implemented effective onboarding processes to integrate new hires into company culture and policies.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Completed required criminal, credit, or drug tests for new hires.

Lead Quality Assurance

Concentrix
10.2020 - 05.2023
  • Led calibration sessions with call center leaders to standardize scoring and establish best practices.
  • Generated comprehensive reports based on audits, providing actionable insights for service quality improvements.
  • Created clear and concise documentation to support onboarding and training initiatives.
  • Monitored call quality, providing constructive feedback to enhance associate performance and service levels.
  • Analyzed performance data to identify trends and implement improvements in efficiency and quality.

Executive Assistant

Greater Orlando Family Law
Winter Park
01.2019 - 10.2020
  • Orchestrated communications, monitored requests, and identified those that required immediate attention.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Managed executive schedules, prioritizing tasks to optimize time and focus on strategic initiatives.
  • Coordinated communications and organized conferences, ensuring efficient information flow and meeting logistics.
  • Maintained confidentiality of sensitive information and handled inquiries with discretion.
  • Developed and maintained spreadsheets for performance tracking and reporting.

Education

High School Equivalency -

City College of New York
Manhattan, NY
01.2016

Skills

  • Onboarding processes
  • HRIS management
  • Employee record maintenance
  • Interview coordination
  • Customer service
  • Time management
  • Team collaboration
  • Effective communication
  • Relationship building
  • Quality assurance

References

References available upon request.

Timeline

HR Shared Services Representative

Ardent Health
01.2025 - Current

Onboarding Coordinator

Randstad
05.2023 - 10.2024

Lead Quality Assurance

Concentrix
10.2020 - 05.2023

Executive Assistant

Greater Orlando Family Law
01.2019 - 10.2020

High School Equivalency -

City College of New York

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