Brianna Corbit
Lexington,SC
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Atrium Health
05.2018 - 01.2023
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Customer Care Associate
Xerox
11.2012 - 11.2014
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Reduced response time for customer inquiries by implementing new ticketing systems and processes.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Consistently maintained a high level of professionalism while interacting with customers across diverse industries and backgrounds.
Customer Service Representative
Ross Clothing Store
10.2011 - 11.2012
- Heightened customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Science - Business Administration
Johnson And Wales University
Charlotte, NC01.2013
High School Diploma -
Northwestern High School
Rock Hill, SC01.2010
Skills
- Great written and verbal communication skills Proficient in Microsoft Office Exceptional leadership skills, as well as interpersonal skills Experience working in fast pace environments and achieving goals Effective communication skills with internal and external contacts of all levels Ability to handle multiple priorities simultaneously Strong work ethic, flexibility and team-player mentality
References
Available upon request
Timeline
Patient Service Representative
Atrium Health
05.2018 - 01.2023
Customer Care Associate
Xerox
11.2012 - 11.2014
Customer Service Representative
Ross Clothing Store
10.2011 - 11.2012
Bachelor of Science - Business Administration
Johnson And Wales University
High School Diploma -
Northwestern High School
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