Briannah Shannon
Dundalk,MD
Summary
Dynamic hospitality professional with extensive experience delivering exceptional service in fast-paced dining environments. Recognized for a strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and dependable, adept at adapting to evolving demands while ensuring seamless operations through outstanding communication and effective problem-solving skills. Passionate about creating memorable guest experiences and fostering a positive team atmosphere.
Overview
4
4
years of professional experience
Work History
Server
Friendly's
09.2021 - 08.2022
- Trained new team members on menu offerings and best service practices.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Professional Dog Bather
PetSmart
04.2023 - Current
- Performed thorough bathing and grooming tasks to enhance pet hygiene and comfort.
- Utilized specialized cleaning tools to maintain a safe, sanitary work environment.
- Assisted in managing pet behavior during bathing sessions, ensuring calm experiences for animals.
- Maintained accurate records of services provided for each pet to support client communication.
Education
High School Diploma -
Rosedale Baptist School
01.2020
Licensed Esthetician - Esthetician
Cortiva Institute
Linthicum Heights, MD03-2026
Skills
- Good with organization
- Friendly
- Positive
- Leader
- Hardworking
- Adapts to new environments easily
- Professional appearance
- Customer service
- Safe food handling
- Gentle handling
- Marketing and promotion
- Appointment scheduling
Timeline
Professional Dog Bather
PetSmart
04.2023 - Current
Server
Friendly's
09.2021 - 08.2022
High School Diploma -
Rosedale Baptist School
Licensed Esthetician - Esthetician
Cortiva Institute
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