Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briannah Wagner

La Vista,NE

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

1
1
year of professional experience

Work History

Service Advisor

Beardmore Subaru
02.2024 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Developed estimates by costing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Customer Service Representative

Valvoline Instant Oil
05.2023 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

Penn Foster
Omaha, NE
05.2024

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Service Estimates
  • Service Recommendations
  • Team player mentality
  • Technical knowledge
  • Handling Customer Complaints
  • Complaint resolution
  • Price Quoting
  • Service Scheduling
  • Goal-oriented mindset
  • Staff education and training
  • Performance Goals
  • Workflow Management
  • Client rapport
  • Customer Relationship Management
  • Cost Estimation
  • Records Maintenance
  • Tech-Savvy

Languages

English
Native or Bilingual
Cebuano
Professional Working

Timeline

Service Advisor

Beardmore Subaru
02.2024 - Current

Customer Service Representative

Valvoline Instant Oil
05.2023 - 08.2023

High School Diploma -

Penn Foster

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Briannah Wagner