Brianna KING
Celina,,Texas
Summary
Results-driven Spa Supervisor at Omni Hotels & Resorts, recognized for enhancing client satisfaction and boosting repeat business through effective staff management and outstanding customer service. Demonstrated expertise in promotions coordination and communication, contributing to increased sales for a national chain. Proficient in employee coaching and proactive inventory management, consistently meeting operational demands. Career aspirations include further elevating customer experiences while driving team performance.
Overview
2
2
years of professional experience
Work History
Spa Supervisor
Omni Hotels & Resorts
09.2024 - Current
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Conducted monthly meetings with staff to discuss operational strategies and updates.
- Provided daily supervision of spa staff to ensure efficient operations and customer satisfaction.
- Guided new members on tours of spa facility and clearly explained available services, resulting in influx in new patrons.
- Coached team members to effectively support national chain salon business which delivered of total annual sales.
- Took detailed inventories of goods and supplies to stay on top of ordering schedule and consistently meet demands.
- Developed and maintained strong relationships with customers to ensure repeat business.
Bottle Server
Truth Lounge
09.2023 - 08.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took orders efficiently while offering recommendations to enhance guest experience.
- Performed cashier duties accurately counting back change to customers as necessary.
- Managed multiple tables simultaneously while maintaining high-quality service.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Garnished dishes and beverages to serve visually appealing menu items.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Processed payments and transactions using POS system with accuracy.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Suggested cocktail choices based on customer preference, daily specials and inventory availability.
- Provided excellent customer service to guests by anticipating their needs and responding promptly to requests.
REAL ESTATE AGENT
Keller Williams
05.2023 - 02.2024
- Develop and maintain relationships with local lenders and financial institutions to provide clients with access to mortgage and financing options
- Implement creative marketing strategies to attract potential buyers and sellers in the competitive real estate market
- Stay informed about local zoning and building codes to ensure compliance in property transactions
- Stay organized and manage multiple clients and properties concurrently to ensure efficient and effective service delivery
- Provide exceptional customer service to clients, ensuring their needs are met and their expectations are exceeded
- Attend industry conferences and events to network and stay updated on market trends and best practices
- Maintain a portfolio of properties and provide regular updates to clients on market trends, property value, and potential investment opportunities
Server
Houston's, Hillstone Restaurant Group
01.2023 - 12.2023
- Informed customers of daily specials and signature menu items.
- Provided exceptional service to high volume of daily customers.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus and answered questions regarding items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked food before serving it to customers.
Assistant Spa Director
Gaia Spa
11.2022 - 10.2023
- Supporting, training, and supervising front office staff
- Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
- Scheduling staff shifts and managing other HR-related tasks
- Maintaining an orderly appearance throughout the spa
- Monitoring stock and ordering office supplies
- Preparing monthly management reports on customer feedback, bookings, and cancellations
- Meet the individual membership sales quota set by myself and the Spa Manager
- Developing and implementing customer service training programs for front office staff to enhance the level of service provided to guests
- Creating and implementing an employee recognition program to improve staff morale and increase productivity
- Identifying and implementing cost-saving measures to improve the spa's financial performance
- Ensuring that front desk staff understand and adhere to spa policies and procedures to maintain a high level of professionalism and consistency in service delivery
- Coordinating with the marketing team to develop promotions and special offers to attract new customers and increase revenue
- Developing and maintaining relationships with local businesses and organizations to promote the spa and attract new customers
Hostess/VIP Bottle Server
Uncut Miami
08.2022 - 11.2022
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers and provided them with menus.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Took beverage orders and served drinks during peak meal times.
- Spoke with patrons to drive satisfaction with food and service.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Assigned patrons to suitable tables according to server rotation.
- Handled cash payments and reconciled daily transactions accurately.
Education
HIGH SCHOOL DIPLOMA -
St. Thomas Aquinas High School
Fort Lauderdale, Florida05-2012
Skills
- Alcohol awareness
- Exceptional customer service
- Tableside etiquette
- Safe serving practices
- Order accuracy
- Product presentation
- Strong communication skills
- High volume dining
- Staff management
- Appointment management
- Employee motivation
- Policy enforcement
- Customer acquisition
- Employee coaching
- Client service management
- Upselling services
- Promotions coordination
Timeline
Spa Supervisor
Omni Hotels & Resorts
09.2024 - Current
Bottle Server
Truth Lounge
09.2023 - 08.2024
REAL ESTATE AGENT
Keller Williams
05.2023 - 02.2024
Server
Houston's, Hillstone Restaurant Group
01.2023 - 12.2023
Assistant Spa Director
Gaia Spa
11.2022 - 10.2023
Hostess/VIP Bottle Server
Uncut Miami
08.2022 - 11.2022
HIGH SCHOOL DIPLOMA -
St. Thomas Aquinas High School
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