Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Holder

Clinton Township

Summary

Hospitality professional with over 10 years of experience in restaurant operations, team leadership, and catering coordination. Proven ability to lead high performing teams, deliver exceptional guest experiences, and drive revenue through efficient operations and strategic sales. Skilled in managing day to day restaurant functions, coordinating large scale catering events, and maintaining strong client relationships. Known for excellent time management, quick problem solving, and a hands on leadership in fast paced environments.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Buffalo Wild Wings
10.2019 - Current
  • Managed daily operations of a high-volume sports bar and restaurant, ensuring exceptional guest experience and adherence to brand standards.
  • Assisted the General Manager with hiring, training, scheduling, and performance management of a team of 40+ employees, including front and back of house staff.
  • Maintained labor, food, and beverage cost controls to meet and exceed company profitability goals.
  • Led shift operations, enforced safety and sanitation protocols, and ensured compliance with health regulations and corporate policies.
  • Resolved guest concerns professionally to maintain high customer satisfaction and repeat business.
  • Conducted inventory counts, placed orders, and managed vendor relationships to ensure consistent product availability.
  • Supported marketing initiatives and local store promotions to drive sales and guest engagement as well as coordinating fundraisers and out source marketing events.
  • Provided coaching and leadership to develop team members into future leaders and management candidates.

Catering Coordinator

Potbelly Sandwich Company
09.2014 - 09.2019
  • Managed all aspects of catering operations, including order taking, scheduling, preparation, packaging, and delivery coordination for corporate and group events.
  • Built strong relationships with local businesses and community organizations to generate repeat and referral catering sales.
  • Worked closely with the management team to drive catering revenue and meet weekly and monthly sales goals.
  • Ensured accurate and timely fulfillment of catering orders while maintaining high standards of food quality, presentation, and customer satisfaction.
  • Maintained detailed records of orders, billing, and customer feedback to improve service and streamline processes.
  • Resolved client issues professionally and promptly, ensuring a positive guest experience and brand loyalty.

Education

Associate of Applied Science - Radiologic Technologist

Macomb Commuity College
Clinton Township, MI
01-2028

High School Diploma -

Lincoln High Scool
Warren, MI
01-2013

Skills

  • Team Leadership & Staff Development
  • Customer Service & Guest Relations
  • Operations & Shift Management
  • Catering & Event Coordination
  • Inventory & Cost Control
  • Conflict Resolution
  • Time Management & Multitasking
  • Food Safety & Sanitation Compliance

Timeline

Assistant General Manager

Buffalo Wild Wings
10.2019 - Current

Catering Coordinator

Potbelly Sandwich Company
09.2014 - 09.2019

Associate of Applied Science - Radiologic Technologist

Macomb Commuity College

High School Diploma -

Lincoln High Scool

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