Brianna L. Tapia
McAllen,TX
Summary
Office Management and Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Practice Manager
DHR Health Plastic & Reconstructive Surgery
10.2021 - Current
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
Dental Office Manager
Vela Saenz Family Dentistry
08.2020 - 10.2021
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Achieved all specific team objectives and collection activity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Billing Manager
New Horizons Administrative Services
04.2018 - 07.2020
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Worked with customers to develop payment plans and bring accounts current.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Created new standard operating procedures improving billing accuracy and cash flow.
- Conducted performance reviews and implemented improvement plans.
Billing Coordinator
General Dentistry Centers
04.2016 - 02.2018
- Updated documentation, reports and spreadsheets with financial information.
- Organized accounts for financial audits and supported audit process.
- Entered details into accounts and tracked payments.
- Maintained detailed understanding of insurance plans and company requirements.
- Completed appeals of denied claims on patient bills.
- Referred past due payments to collections department.
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
Education
MBA - Business Administration And Management
The University of Texas Rio Grande Valley
Edinburg, TX12.2024
Bachelors - Medical And Health Services Management
South Texas College
Mcallen, TX12.2022
Skills
- Payment processing
- Business operations
- Communications
- Organization
- Sheet balancing
- Team management
- Management accounting
- MS Office
- Project organization
- Team building
- Customer service
Timeline
Practice Manager
DHR Health Plastic & Reconstructive Surgery
10.2021 - Current
Dental Office Manager
Vela Saenz Family Dentistry
08.2020 - 10.2021
Billing Manager
New Horizons Administrative Services
04.2018 - 07.2020
Billing Coordinator
General Dentistry Centers
04.2016 - 02.2018
MBA - Business Administration And Management
The University of Texas Rio Grande Valley
Bachelors - Medical And Health Services Management
South Texas College
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