Brianna Moore
Spokane,WA
Summary
Dynamic professional with a proven track record at Amazon in compliance and employee relations. Expertise in report preparation and conflict resolution, fostering strong relationships and enhancing team collaboration. Committed to driving operational success while promoting a positive workplace culture. Passionate about delivering exceptional service and support to teams and stakeholders..
Overview
8
8
years of professional experience
Work History
Associate Partner- HR
Amazon
Spokane, Washington
10.2023 - 11.2024
- Collaborated with senior leadership to align business objectives with operational strategies.
- Ensured compliance with legal regulations governing organizational operations.
- Managed preparation of reports on performance metrics to identify improvement areas.
- Oversaw employee records to ensure adherence to HR policies and regulations.
- Coordinated employee benefits enrollment and addressed related inquiries.
- Conducted exit interviews to gather feedback from departing employees.
- Supported performance management through effective documentation and communication.
- Resolved employee concerns by providing guidance on company policies.
Fulfillment Associate
Amazon
Spokane, WA
11.2021 - 10.2023
- Accepted, processed and quickly filled orders.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Followed proper packaging requirements depending on order size and type.
- Packed merchandise for delivery and moved items to delivery area.
- Packaged items with appropriate materials to prevent damage during shipping.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes and containers prior to shipment.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in associates.
- Used consultative sales techniques to uncover associates questions and needs.
Cosmetologist
JCPenney
Spokane Valley, WA
10.2016 - 05.2020
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted reception desk by answering phones, scheduling appointments and processing payments.
- Assisted with basic bookkeeping, filing and maintaining clients' records and preferences.
- Responded to customer inquiries by phone, email and in person.
- Developed new styles and techniques.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings and repeat business.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Mentored new staff to enhance personal growth and increase productivity.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
Education
Cosmetology
Paul Mitchell The School Spokane
Veradale, WA11.2015
Skills
- Customer service excellence
- Warehouse safety protocols
- Order accuracy
- Shipment preparation
- Equipment operation
- Relationship building
- Issue resolution
- Team collaboration
- HR compliance
- Report preparation
- Employee records management
- Conflict resolution
- Effective communication
Timeline
Associate Partner- HR
Amazon
10.2023 - 11.2024
Fulfillment Associate
Amazon
11.2021 - 10.2023
Cosmetologist
JCPenney
10.2016 - 05.2020
Cosmetology
Paul Mitchell The School Spokane