Brianna Murdock
St. George,UT
Summary
Detailed-oriented, motivated, and dependable candidate with over three years of experience in customer service. Skilled in handling high-volume transactions, improving customer experiences, and utilizing various business systems and software. A strong communicator with the ability to adapt quickly and committed to delivering quality service in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Receptionist/Cashier
Ford Motor Company
05.2024 - Current
- Managed front desk operations, including but not limited to operating a multi-line phone system and transferring phone calls to the relevant departments, greeting customers professionally, and directing them to the appropriate service area.
- Utilized Scan123 for document scanning and digitization.
- Processed high-volume cash and credit card transactions accurately and efficiently.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Handled invoicing, work orders, and part orders through Dealer built and Lightyear.
- Maintained an organized and clean reception area to uphold dealership standards.
- Confirmed appointments, communicated with clients, and updated client records.
To-Go Specialist
Chili's
11.2023 - 04.2024
- Transacted food and drink orders via POS both in-person and over phone, ensuring orders were accurate and completed in timely manner.
- Provided exceptional customer service, handling inquiries, and ensuring positive dining experience for all customers.
- Accurately managed cash handling and worked with TOGO procedures to ensure all orders were packed and delivered correctly.
- Maintained clean, welcoming environment for guests and staff.
- Ensured TOGO area was well-stocked and clean, contributing to smooth workflow.
- Performed troubleshooting for online and phone order issues, resolving problems efficiently and maintains customer satisfaction.
- Assisted with various operational duties, including cleaning work stations, expediting orders, running food, and hosting.
Seasonal Cashier/Front Desk
Xanterra Travel Collection
07.2023 - 11.2023
- Greeted and assisted customers, ensuring their needs were met promptly and efficiently in high-traffic environment.
- Handled cash and credit card transactions, maintaining accuracy and minimizing errors.
- Maintained clean and organized workspace.
- Managed order flow, ensuring fast and accurate delivery of customer orders.
- Monitored and managed inventory levels, ensuring availability of products.
- Interacted with over 3,000 customers per day
- Stocked, tagged, and displayed merchandise as required.
Team Member and Delivery Driver
Times Square Pizza and Bagels
03.2021 - 07.2023
- Managed order taking and customer interactions, ensuring satisfaction through friendly and efficient service.
- Operated in fast-paced kitchen environment, following food safety guidelines and maintaining cleanliness.
- Delivered orders to customers in timely manner, ensuring order accuracy and quality.
- Managed phone orders, providing accurate information on menu items and delivery times.
- Demonstrated excellent teamwork and adaptability in busy setting.
Babysitter
Mitchell Family
01.2021 - 07.2023
- Provided childcare for two children (ages 5 and 11) during evenings and occasional overnight stays.
- Prepared meals and assisted with homework, ensuring a positive environment for learning and play.
- Transported children to activities and ensured safety at all times.
- Developed a trusted relationship with family members through consistent and responsible care.
Education
Associate of Science - Criminal Justice
Mt. San Jacinto College
Temecula, CA12-2025
High School Diploma -
Temecula Valley High School
Temecula, CA06-2023
Skills
- Customer Service and Communication
- Cash Handling and POS Experience
- Phone Etiquette and Typing Proficiency
- Multitasking and Organizational Skills
- Adaptability and Time Management
- Inventory Control and Order Management
- Data Entry and Appointment Setting
- Attention to Detail and Goal Oriented
- Microsoft Office and Google Docs
Timeline
Receptionist/Cashier
Ford Motor Company
05.2024 - Current
To-Go Specialist
Chili's
11.2023 - 04.2024
Seasonal Cashier/Front Desk
Xanterra Travel Collection
07.2023 - 11.2023
Team Member and Delivery Driver
Times Square Pizza and Bagels
03.2021 - 07.2023
Babysitter
Mitchell Family
01.2021 - 07.2023
Associate of Science - Criminal Justice
Mt. San Jacinto College
High School Diploma -
Temecula Valley High School
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