Brianne Austin
Summary
Dynamic professional excelling in project management and client relationship management. Proven track record in elevating the client experience, successfully facilitating high-stakes meetings, and enhancing client engagement. Recognized for leadership in driving results, fostering team collaboration, and ensuring excellence and measurable business results.
Overview
18
18
years of professional experience
Work History
Security Delivery Senior Analyst
Accenture
01.2020 - Current
- Responsible for all aspects of the sales renewal process for the Americas
- Facilitate monthly Americas Renewals meetings with leadership
- Managed relationships with clients and third-party resellers
- Oversee lifecycle of ad-hoc projects
- Created Viva page for Adaptive MxDR
- Co-owned Adaptive Community of Practice monthly meetings
- Maintain monthly compliance report
SOC Tour Coordinator (client briefings)
Symantec
01.2015 - 01.2020
- Owned all logistics for SOC tour customer engagements, media visits, and client meetings
- Built virtual tour capabilities in the Herndon office and created a process document for the Executive Briefing Team at the Mountain View headquarters
- Managed inventory of marketing materials
- Provided corporate and local communications for the site
- Coordinated and executed meetings and events
- Executive support for multiple global VP’s and Directors
- Managed logistics for Herndon office site events
- Developed marketing strategy for the Cyber Intelligence division
- Acquired by Accenture
Store Manager and Brand Ambassador
Lou Lou Boutiques
01.2014 - 01.2015
- Received ‘Store of the Year’ award (best of 23 stores)
- Responsible for providing training, ensuring company standards were followed, and built clientele base at each store location
- Planned and executed client events
- Tracked KPIs
Assistant to the Directors
BeanTree Learning
01.2010 - 01.2013
- Managed the daily personnel schedule to maintain the proper balance between personnel and clients
- Assisted directors with duties and clerical paperwork to effectively maintain operations
- Facilitated supportive relationships with parents, team members, and school management
- Assisted in company events (120 people) including Teacher Appreciate Week, Holiday Party, and Staff Picnic.
On-Air Associate Producer and Promotions
Entercom and Clear Channel
01.2008 - 01.2010
- Coordinated and executed events for multiple radio stations, ranging from intimate to large scale events in the city of Austin
- Organized all morning show events and remote broadcasts
- Morning show prep and production
- Point of contact between the radio station and listeners
- Maintained station websites
- Coached guest callers
- Emailed airchecks to clients and sales reps
- Supervised and trained interns
- General office duties which included phone calls, organizing prizes and station merchandise (marketing materials)
Education
TV and Radio Broadcasting
Columbia School of Broadcasting
01.2007
Skills
- Project management
- Client relationship management
- Event coordination and planning
- Team collaboration
- Effective communication
- Logistics coordination
- Public speaking
References
- Danny Dawes, Accenture, Senior Security Executive, 571-428-5132
- Tatyana Byers, Accenture, Sr. Manager Business Operations, 703-282-4290
- Shawn Dorsey, Malwarebytes, Senior Director, Global Managed Services, available upon request
Professional Trait Assessments - Gallup Strengths
Executing, Relationship Building, Strategic Thinking
Timeline
Security Delivery Senior Analyst
Accenture
01.2020 - Current
SOC Tour Coordinator (client briefings)
Symantec
01.2015 - 01.2020
Store Manager and Brand Ambassador
Lou Lou Boutiques
01.2014 - 01.2015
Assistant to the Directors
BeanTree Learning
01.2010 - 01.2013
On-Air Associate Producer and Promotions
Entercom and Clear Channel
01.2008 - 01.2010
TV and Radio Broadcasting
Columbia School of Broadcasting