Brianne Baker
Riverview
Summary
With a proven track record at Frontier Communications, I excel in enhancing wholesale system performance and spearheading customer care projects. Expert in RPA Automation and adept at cross-functional collaboration, I significantly improve system efficiency and project delivery, leveraging skills like Business Requirments and Agile methodologies to drive process improvement and innovation.
Overview
9
9
years of professional experience
Work History
Wholesale System Support Sr. Analyst
Frontier Communications
Tampa
12.2021 - Current
- Monitor the performance and functionality of wholesale systems to ensure optimal operation
- Coordinate routine system maintenance and upgrades in collaboration with IT and other stakeholders
- Collaborate with cross-functional teams to resolve system-related challenges
- RPA Bot creation to configure, customize, or enhance wholesale systems to meet the specific needs of the business
- Provide ongoing training and support as new features or updates are introduced
- Serve as a liaison between the business and IT teams to ensure effective communication and understanding of system-related issues
- Assist in project management for system upgrades, changes, or integrations
Wholesale Customer Care Project Manager
Frontier Communications
Tampa
09.2018 - 12.2021
- Review daily spreadsheet to update Carrier’s on current ASR’s
- Work efficiently to get Past Due orders completed on time
- Work between Carriers and our internal department to coordinate on time completions
- Weekly calls with my carrier to assist with questions or concerns with the weekly spreadsheet that was sent concerning their ASR’s
- Time management between emails with carriers and internal teams and running a daily spreadsheet
- Collaborated with employees and owners to ensure the delivery of efficient, high-quality service
SPECIAL ACCTS REP - GRP 3
Frontier Communications
Rochester
02.2016 - 09.2018
- Process Access Service Requests (ASR) submitted by Carriers
- Review all ASR’s for Accuracy, such as address information, NC/NCI, Contracts, Connecting Facilities
- Work with the Carriers to assist with any issues regarding their ASR
- Work as liaison between Carriers and our Internal departments to assist with coordination of the customers’ orders
- Work projects when requested by managers
Education
Regents Diploma -
East Ridge High School
Rochester, NY06.2014
Skills
- Microsoft Office Suite
- SQL
- UIPath
- Power BI
- Salesforce
- JIRA
- Agile
- RPA Automation
- Data Analysis
- Software Proficiency
- DPI
- M6
- CABS
- APEX
- VX Field
- Varasset
- MEF
- Project Management
- Time management
- Process Improvement
- Cross-functional Collaboration
- System Configuration
- Technical Support
- User Training
- Incident Management
- Wholesale system support
- System performance monitoring
- Data analysis
- IT strategy
- Advanced Excel
- BI dashboards
- Deadline adherence
- RPA bot creation
- Project management
Affiliations
- Breast Cancer Walk
- Digital Marketing
- Ronald Mcdonald House
Timeline
Wholesale System Support Sr. Analyst
Frontier Communications
12.2021 - Current
Wholesale Customer Care Project Manager
Frontier Communications
09.2018 - 12.2021
SPECIAL ACCTS REP - GRP 3
Frontier Communications
02.2016 - 09.2018
Regents Diploma -
East Ridge High School
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