Summary
Overview
Work History
Education
Skills
Art, Photography and Outside activities
Timeline
Generic

Brianne Bigelow

Hamburg ,MI

Summary

Energetic individual who strives for success and seeks to be part of a positive team to accomplish aggressive goals. Dedicated, and open to growth as an employee who contributes to their company's success.

Overview

10
10
years of professional experience

Work History

Supervisor

Kroger
08.2021 - Current
  • Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handle customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitore workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Achieved results by working with staff to meet established targets.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

Lead Selector

Kroger
10.2017 - 08.2021
  • Manage daily workload and guide team to meet/exceed company guideline time limits
  • Writing team biweekly schedule
  • Resolve customer complaints
  • Manage team accuracy prior to product delivery
  • Cash register Company computer data input and technical support to resolve equipment failure
  • Completed daily orders with expert picking and packing of shipments.
  • Consistently met or exceeded daily performance metrics by prioritizing tasks and managing time effectively.
  • Developed strong working relationships with peers, supervisors, and other stakeholders to foster a positive and collaborative work environment.
  • Enhanced team productivity by assisting with training new employees on warehouse processes and best practices.

Clerk

Kroger
10.2016 - 10.2017
  • Product selection
  • Meet / exceed company stadards
  • Train new employees

Customer Service / Cashier

Polly's Country Market
08.2014 - 10.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Balanced daily accounting records
  • Managed team schedules
  • Monitored and managed inventory

Education

Associate of Applied Science -

Washtenaw Community College
Ann Arbor, MI
05.2018

High School Diploma -

Stockbridge High School
Stockbridge, MI
05.2014

Skills

  • Training and mentoring
  • Complex Problem-Solving
  • Strategic Planning
  • Priority management
  • Excel, Outlook, MS Word experience
  • Issue Research
  • Goal-Oriented
  • Organizational Skills

Art, Photography and Outside activities

I appreciat nature at its best through the lens of a camera, painting, and enjoy a walking trails.

Timeline

Supervisor

Kroger
08.2021 - Current

Lead Selector

Kroger
10.2017 - 08.2021

Clerk

Kroger
10.2016 - 10.2017

Customer Service / Cashier

Polly's Country Market
08.2014 - 10.2016

Associate of Applied Science -

Washtenaw Community College

High School Diploma -

Stockbridge High School

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Brianne Bigelow