Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianne Booker

Lawrenceburg,TN

Summary

Dedicated and results-driven Customer Service Professional with a strong background in managing high
call volumes and delivering exceptional support. Adept at multitasking, handling complex inquiries, and
resolving issues efficiently. Known for excellent communication skills, attention to detail, and a proactive
approach to problem-solving. Committed to providing top-notch customer experiences and fostering
positive relationships. Seeking a role to utilize expertise in customer service and contribute to a dynamic
and customer-focused team.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Magellan Health
Maryland Heights, MO
07.2023 - Current
  • Handled an average of 100+ inbound calls daily, providing exceptional customer service and
    support while maintaining high efficiency.
    • Resolved customer inquiries and issues promptly, achieving a 95% first-call resolution rate and
    enhancing overall satisfaction.
    • Multitasked between phone calls, live chats, and email support, ensuring comprehensive
    assistance and quick resolution times.
    • Maintained a high level of efficiency, successfully reducing average call handling time by 20%
    through strategic time management.
    • Utilized CRM software to document and track customer interactions, ensuring accurate records
    and effective follow-up processes.
    • Managed customer escalations and complaints, resolving issues to their satisfaction and
    maintaining a professional demeanor.
    • Conducted outbound calls to follow up on customer inquiries, ensuring timely resolution and
    maintaining customer satisfaction.
    • Trained and mentored new team members, enhancing overall team performance and ensuring
    adherence to company standards.
    • Assisted in developing standard operating procedures to streamline call center operations and
    improve service delivery.
    • Achieved a 98% customer satisfaction rating through consistent and effective problem-solving
    and proactive communication.
    • Implemented time management strategies to handle high call volumes efficiently, reducing wait
    times and improving service.
    • Collaborated with cross-functional teams to address complex customer issues, ensuring a
    comprehensive resolution approach.
    • Participated in regular team meetings to discuss performance metrics, identify improvement
    areas, and implement strategies.
    • Developed and maintained in-depth product knowledge to provide accurate information and
    support to customers.
    • Used active listening skills to understand and address customer concerns effectively, fostering a
    positive experience.
    • Handled billing and account inquiries with precision, ensuring accurate and timely resolution to
    maintain customer trust.
    • Provided technical support for a wide range of products and services, resolving issues efficiently
    and improving user experience.
    • Assisted customers with order placement, tracking, and returns, ensuring a seamless and
    satisfying purchasing process.
    • Implemented feedback from performance reviews to continuously improve service delivery and
    exceed customer expectations.

    • Managed multiple tasks simultaneously, maintaining a high level of accuracy and efficiency in a
    fast-paced environment.
    • Participated in training sessions to stay updated on new products and services, ensuring accurate
    and current information.
    • Developed strong relationships with customers, fostering loyalty and retention through
    exceptional service and support.
    • Utilized conflict resolution skills to handle challenging customer interactions, ensuring positive
    outcomes and satisfaction.
    • Contributed to achieving team performance goals and objectives, consistently meeting and
    exceeding targets through dedication.

Data Entry

Primeritus Financial Services
Nashville, TN
08.2020 - 07.2023
  • • Input over 10,000 records per week with a consistent accuracy rate of 99%.
    • Streamlined data entry processes, resulting in a 20% reduction in entry time.
    • Maintained strict confidentiality of sensitive client information.
    • Utilized advanced Excel functions to organize and analyze datasets efficiently.
    • Processed daily invoices and reports with exceptional attention to detail.
    • Conducted thorough data validation, ensuring accuracy and completeness.
    • Implemented new data entry protocols, increasing efficiency by 15%.
    • Entered customer orders promptly and managed database updates seamlessly.
    • Verified and corrected data discrepancies to uphold data integrity.
    • Collaborated effectively with team members to ensure timely data processing.
    • Assisted in training and onboarding new hires on data entry procedures.
    • Managed data entry projects, consistently meeting all deadlines.
    • Prepared comprehensive monthly reports summarizing data entry activities.
    • Automated repetitive data entry tasks using macros, saving 5 hours per week.
    • Ensured data accuracy through regular audits and stringent quality checks.
    • Coordinated with other departments to resolve data-related issues efficiently.
    • Processed customer feedback forms, updating the database accordingly.

    • Enhanced data entry efficiency by developing new input templates.
    • Supported various administrative tasks with precise data entry and management.
    • Processed and archived historical data for easy retrieval and reference.
    • Managed high volumes of data entry with minimal supervision, ensuring accuracy.
    • Communicated directly with clients to resolve data entry queries swiftly.
    • Reduced data entry errors by implementing double-check protocols.
    • Developed and maintained a comprehensive filing system for all data records.
    • Monitored data entry performance metrics to ensure continuous improvement.
    • Conducted regular training sessions to keep the team updated on best practices.
    • Improved data entry workflow by identifying and eliminating bottlenecks.
    • Ensured compliance with data protection regulations in all tasks.
    • Played a key role in transitioning to a new data management system.
    • Implemented feedback mechanisms to enhance data accuracy and efficiency.
    • Coordinated large-scale data migration projects with cross-functional teams.
    • Managed multiple data entry projects simultaneously, prioritizing effectively.
    • Conducted detailed data analysis to support strategic decision-making.
    • Provided exceptional administrative support, contributing to overall team success.
    • Designed and implemented a tracking system to monitor data entry progress.
    • Optimized data entry processes through continuous improvement initiatives.
    • Maintained a clean and organized work environment to facilitate efficient data entry.
    • Played a pivotal role in achieving departmental data accuracy targets.
    • Utilized advanced data entry tools to maximize productivity.
    • Processed high-volume data entry tasks with exceptional speed and accuracy.
    • Developed comprehensive data entry guidelines and training materials.
    • Facilitated seamless communication between departments to resolve data issues.
    • Conducted in-depth data audits to ensure compliance with industry standards.
    • Created detailed reports to track and improve data entry performance.
    • Provided exceptional customer service by promptly addressing data-related inquiries.
    • Played a key role in improving data entry standards and practices.

    • Managed and updated the company’s CRM database with accurate information.
    • Contributed to the development of new data entry software features.
    • Maintained a proactive approach to identifying and addressing data entry challenges.

Customer Service Representative

Sleep Solutions
Columbia, TN
04.2015 - 08.2020
  • Handled an average of 100+ inbound calls daily, providing exceptional customer service and
    support while maintaining high efficiency.
    • Resolved customer inquiries and issues promptly, achieving a 95% first-call resolution rate and
    enhancing overall satisfaction.
    • Multitasked between phone calls, live chats, and email support, ensuring comprehensive
    assistance and quick resolution times.
    • Maintained a high level of efficiency, successfully reducing average call handling time by 20%
    through strategic time management.
    • Utilized CRM software to document and track customer interactions, ensuring accurate records
    and effective follow-up processes.
    • Managed customer escalations and complaints, resolving issues to their satisfaction and
    maintaining a professional demeanor.
    • Conducted outbound calls to follow up on customer inquiries, ensuring timely resolution and
    maintaining customer satisfaction.
    • Trained and mentored new team members, enhancing overall team performance and ensuring
    adherence to company standards.
    • Assisted in developing standard operating procedures to streamline call center operations and
    improve service delivery.
    • Achieved a 98% customer satisfaction rating through consistent and effective problem-solving
    and proactive communication.
    • Implemented time management strategies to handle high call volumes efficiently, reducing wait
    times and improving service.
    • Collaborated with cross-functional teams to address complex customer issues, ensuring a
    comprehensive resolution approach.
    • Participated in regular team meetings to discuss performance metrics, identify improvement
    areas, and implement strategies.
    • Developed and maintained in-depth product knowledge to provide accurate information and
    support to customers.
    • Used active listening skills to understand and address customer concerns effectively, fostering a
    positive experience.
    • Handled billing and account inquiries with precision, ensuring accurate and timely resolution to
    maintain customer trust.
    • Provided technical support for a wide range of products and services, resolving issues efficiently
    and improving user experience.
    • Assisted customers with order placement, tracking, and returns, ensuring a seamless and
    satisfying purchasing process.
    • Implemented feedback from performance reviews to continuously improve service delivery and
    exceed customer expectations.

    • Managed multiple tasks simultaneously, maintaining a high level of accuracy and efficiency in a
    fast-paced environment.
    • Participated in training sessions to stay updated on new products and services, ensuring accurate
    and current information.
    • Developed strong relationships with customers, fostering loyalty and retention through
    exceptional service and support.
    • Utilized conflict resolution skills to handle challenging customer interactions, ensuring positive
    outcomes and satisfaction.
    • Contributed to achieving team performance goals and objectives, consistently meeting and
    exceeding targets through dedication.

Education

High School Diploma -

Lawrence County High School
Lawrenceburg, TN
05-2012

Skills

  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Prioritization
  • Active Listening
  • Problem-Solving
  • Time Management
  • Multitasking
  • Conflict Resolution
  • Customer Relationship
    Management (CRM)
  • Telephone Etiquette
  • Fast-Paced
  • High Volume
  • Accuracy
  • Team Collaboration

Timeline

Customer Service Representative

Magellan Health
07.2023 - Current

Data Entry

Primeritus Financial Services
08.2020 - 07.2023

Customer Service Representative

Sleep Solutions
04.2015 - 08.2020

High School Diploma -

Lawrence County High School

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Brianne Booker