Summary
Overview
Work History
Education
Skills
Computer Software
Timeline
Generic

Brianne Borden

Kent,WA

Summary

I'm seeking a perfect opportunity to re-join the workforce with a stable organization that has long term goals in its core. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.

Overview

11
11
years of professional experience

Work History

Clinical Care Coordinator - Remote

Sound Family Medicine
11.2022 - 03.2023
  • Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
  • Reduced hospital readmission rates through effective discharge planning and coordination of post-acute care services.
  • Championed patient advocacy, ensuring that the unique needs and preferences of each individual were respected and addressed throughout the care process.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Enhanced patient satisfaction with timely and accurate appointment confirmations and reminders.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.

Lead Certified Medical Assistant

Sound Family Medicine
10.2011 - 05.2019
  • Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals.
  • Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices.
  • Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
  • Streamlined administrative tasks for increased efficiency by maintaining accurate patient records and scheduling appointments promptly.
  • Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
  • Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
  • Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Exceeded patient expectations through prompt communication with both medical professionals and clients, ensuring timely resolution of any concerns or questions.

Education

CMA - Medical Assisting

EVEREST COLLEGE
Tacoma, WA
01.2010

DIPLOMA -

EDMONDS COMMUNITY COLLEGE
Edmonds, WA
01.2002

Skills

  • Data Quality Validation
  • Strong Organizational Skills
  • Multi-Task Under Pressure
  • Attention to Details
  • Excellent Communication
  • Learn New Processes Quickly
  • Management Services
  • Delegated Duties
  • High Stress Environments
  • Projected Financials
  • Dictation in Shorthand
  • CPR and First Aid Certified
  • HIPPA Compliant

Computer Software

  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • EPIC and Centricity EMR Systems
  • WA State Immunization Information System (WAIIS)
  • Prescription Drug Monitoring Programs (PDMP)

Timeline

Clinical Care Coordinator - Remote

Sound Family Medicine
11.2022 - 03.2023

Lead Certified Medical Assistant

Sound Family Medicine
10.2011 - 05.2019

CMA - Medical Assisting

EVEREST COLLEGE

DIPLOMA -

EDMONDS COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Brianne Borden