Summary
Overview
Work History
Education
Skills
Timeline
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Brianne Buck

College Place,WA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

9
9
years of professional experience

Work History

Owner

Bri-Sta Coffee Co.
10.2022 - Current
    • Managed day-to-day business operations.
    • Trained and motivated employees to perform daily business functions.
    • Evaluated suppliers to maintain cost controls and improve operations.
    • Established foundational processes for business operations.
    • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
    • Maintained positive relationships with local community.
    • Planned and executed strategies to increase customer loyalty.
    • Identified team weak points and implemented corrective actions to resolve concerns.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Regional Operations Manager

Dutch Bros
08.2016 - 10.2021
    • Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
    • Collaborated with cross-functional teams to align operations with corporate objectives.
    • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
    • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
    • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
    • Devised and executed training plans for new and existing staff to support competency and compliance.

Sales Associate

Buckle
07.2014 - 07.2016
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Arts - Mass Communications

Arizona State University
Tempe, AZ
05.2017

Skills

  • Administrative Oversight
  • Budget Administration
  • Business Management
  • Regulatory Compliance
  • Relationship Building

Timeline

Owner

Bri-Sta Coffee Co.
10.2022 - Current

Regional Operations Manager

Dutch Bros
08.2016 - 10.2021

Sales Associate

Buckle
07.2014 - 07.2016

Bachelor of Arts - Mass Communications

Arizona State University

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Brianne Buck