Brianne Cardiello
Winter Garden
Summary
Results-driven Account Manager with significant experience in managing client relationships, and generating revenue. Strong negotiation and problem-solving skills lead to successful outcomes. Achieved notable success in process improvements that enhance efficiency and increase customer satisfaction ratings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
BTS Systems
02.2022 - Current
- Managed and expanded diverse account portfolio focused on client services and satisfaction.
- Oversaw client relationships through bi-weekly check-ins, ensuring service excellence.
- Coordinated with production teams for timely delivery of products, including hand-issued tickets and thermal rolls.
- Conducted assessments of client needs to recommend optimal product solutions.
- Maintained accurate records of customer interactions in CRM system.
- Developed strategies for account retention and expansion centered on customer engagement.
- Secured long-term business by negotiating contract renewals with strategic clients.
- Achieved growth targets by effectively managing and expanding account portfolios.
Account Manager & Sales Consultant
Imperial Dade
Bordentown
01.2019 - 02.2022
- Developed and strengthened business relationships through daily interactions with new and existing accounts across various industries.
- Collaborated weekly with manufacturer representatives to promote new, innovative products entering the market.
- Organized and participated in trade shows and sales conferences to network with industry peers, and enhance professional knowledge.
- Provided timely and accurate price quotes to customers, while ensuring transparency and adherence to industry standards.
- Accomplished and surpassed monthly sales targets by strategically developing key accounts and fostering robust business relationships.
- Drove substantial revenue growth by identifying and seizing new business opportunities in partnership with the inside sales team.
- Enhanced branch revenue streams by expanding customer engagements, surpassing monthly and annual financial goals.
- Spearheaded initiatives to introduce food service disposables, paper products, janitorial products, and chemical products to the grocery, food service, hospitality, government, and healthcare industries, significantly expanding market reach.
- Increased customer acquisition through the adoption of sales techniques.
- Organized and led monthly meetings with key stakeholders to review sales performance and strategize future growth opportunities.
- Enhanced visibility and brand presence at major industry events, contributing to a notable increase in lead generation.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained accurate records of all customer interactions in the CRM system.
- Improved customer service and reduced wait times by successfully streamlining order processing and delivery schedules.
Account Manager
Bunzl Distribution
Monmouth
07.2017 - 12.2018
- Coordinated with executives at Kings/Balducci’s Headquarters to address operational challenges and present cost-saving analyses.
- Established specialty grocery chain programs for Kings Food Markets and Balducci’s Food Lover’s Market.
- Collaborated with store managers to oversee orders, manage pricing strategies, and enhance product selection.
- Generated reports for headquarters covering monthly usage, inventory, consignment items, and sales data.
- Enhancing order efficiency and customer service, we pioneered the development of Balducci’s online ordering system.
- Negotiated multiple pricing contracts with vendors to secure competitive advantages for grocery programs.
- Elevated interdepartmental coordination by collaborating with purchasing and customer service teams on order fulfillment.
Sales Consultant & Account Manager
Dade Paper Company
East Brunswick
07.2013 - 07.2017
- Spearheaded sales growth by marketing product lines, including food service disposables, paper products, janitorial supplies, and chemical products to a diverse client base.
- Established profitable business relationships with both new and existing customers across the lodging, food service, and educational sectors.
- Provided timely updates on pricing and product availability to resolve client issues.
- Conducted market research to ensure alignment of product offerings with current market demands and customer needs.
- Engaged in prospecting activities within the New York and New Jersey markets, employing B2B and face-to-face sales strategies.
- Completed the Dade Paper Strategic Sales Training Program in 2016 to enhance sales skills and product knowledge.
- Attained a 20% increase in the 2014-2015 fiscal year, generated $840,214 in revenue, and achieved a 15% increase in the 2013-2014 fiscal year.
- Expanded food service market presence in the New York City metro area by leading the successful opening and rapid growth of the Tri-State branch.
- Managed specialty contracts with key accounts, including NIPA, SEVA, INFRA, HILTON, and Buy Efficient.
- Enhanced product line sales in collaboration with manufacturer representatives from leading companies, such as Genpak, Hoffmaster, and Kimberly Clark.
- Achieved an ambitious revenue goal of over $1M in 2016 to set a new performance and client acquisition benchmark.
- Maintained up-to-date industry knowledge, and networked with peers by participating in trade shows and sales conferences.
- Generated leads through cold calling, networking, and referrals.
Education
Bachelor of Arts - Intercultural and Organizational Communication, Sociology
Florida Atlantic University
Boca Raton, FLSkills
- Account development and growth
- Negotiation and contract management
- Brand positioning and differentiation
- Key account management
- Customer relationship management
- Client retention strategies
- Product launches
- B2B sales management
- CRM systems
- Vendor management
- Team collaboration
- Relationship building
Certification
Software Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Sales Tools: Experienced with Salespro and various quoting and CRM systems
Internet Tools: Skilled in utilizing a range of Internet tools for professional purposes
Timeline
Account Manager
BTS Systems
02.2022 - Current
Account Manager & Sales Consultant
Imperial Dade
01.2019 - 02.2022
Account Manager
Bunzl Distribution
07.2017 - 12.2018
Sales Consultant & Account Manager
Dade Paper Company
07.2013 - 07.2017
Bachelor of Arts - Intercultural and Organizational Communication, Sociology
Florida Atlantic University
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