Brianne Carter
Plant City,FL
Overview
9
9
years of professional experience
Work History
Server
A Taste of Soul Catering & Banquet Services
06.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed multiple tables, prioritizing guest needs for optimal dining experience.
- Trained new servers on menu offerings and service protocols.
Delivery Driver
AMAZON FLEX
08.2021 - 05.2023
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Inspected vehicles' condition, supplies and equipment before and after trips.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Verified deliveries against shipping instructions prior to delivering to customers.
Delivery Driver
DOORDASH
01.2020 - 12.2022
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
City Carrier Assistant
POST OFFICE USPS
09.2022 - 11.2022
- Prepared mail in sequence of delivery for optimal productivity.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Maintained professional and effective public relations with customers and community members.
- Routed all classes of mail in sequence of delivery along established route.
Delivery Driver
HAPORI LOGISTICS LLC
11.2020 - 01.2021
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Loaded and unloaded vehicles at distribution center and delivery address.
Assistant Manager
FAMILY DOLLAR
10.2018 - 01.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Delivery Driver
NAPA AUTO PARTS
03.2018 - 09.2018
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered rush merchandise on tight schedules to meet customer targets.
Cashier
DOLLAR GENERAL
05.2017 - 02.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Verified customer age requirement for alcohol or tobacco purchases.
CSR - Customer Service Representative
EGS
10.2016 - 04.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier/Sales Associate
Walmart neighborhood market
07.2016 - 10.2016
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
- Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain checkout area.
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Education
High school diploma - undefined
Penn Foster High School
Scranton, PA07.2018
Skills
- Vehicle Cleaning and Maintenance
- Documentation and Reporting
- Attention to Detail
- Loading and Unloading
- Excellent Sense of Direction
- Defensive Driver Training
Timeline
Server
A Taste of Soul Catering & Banquet Services
06.2023 - Current
City Carrier Assistant
POST OFFICE USPS
09.2022 - 11.2022
Delivery Driver
AMAZON FLEX
08.2021 - 05.2023
Delivery Driver
HAPORI LOGISTICS LLC
11.2020 - 01.2021
Delivery Driver
DOORDASH
01.2020 - 12.2022
Assistant Manager
FAMILY DOLLAR
10.2018 - 01.2020
Delivery Driver
NAPA AUTO PARTS
03.2018 - 09.2018
Cashier
DOLLAR GENERAL
05.2017 - 02.2018
CSR - Customer Service Representative
EGS
10.2016 - 04.2017
Cashier/Sales Associate
Walmart neighborhood market
07.2016 - 10.2016
High school diploma - undefined
Penn Foster High School
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