Brianne Dahoda
Schenectady ,NY
Summary
Customer service driven individual, who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled in sales, committed to addressing customer concerns with speed, accuracy and creativity.
Overview
15
15
years of professional experience
Work History
Host
The Nest
09.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Booking Room Agent
Complexions Spa & Salon
07.2019 - 01.2020
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Answered phones and booked appointments for providers in the spa
Bakery Lead
Hannaford
05.2018 - 07.2019
- Ensured a safe work environment by maintaining strict adherence to food safety guidelines and sanitation standards.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
- Achieved a reduction in waste by closely monitoring inventory levels and adjusting orders accordingly.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
Member Solutions Specialist
SEFCU
07.2016 - 12.2016
- Initiated requests for refund of fees with supervisory approval
- Attended all appropriate job related external and in-house training provided by SEFCU and departmental staff meetings
- Reconciled and researched accounts to solve member issues as needed
- Starting/stopping/interpreting payroll deductions and distributions
- Performed financial transactions including telephone requests for withdrawals, transfers, lines of credit, MasterCard payments, etc.
Inbound Sales Representative
Time Warner Cable
10.2014 - 07.2016
- Fielded an average of 30 customer service/sales calls per day
- Recommended and helped customers select merchandise based on their needs
- Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Informed customers about sales and promotions in a friendly and engaging manner
- Established new customer accounts
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Assisted customers with moving their services.
Makeup Artist/Receptionist
Complexions Day Spa
06.2013 - 10.2014
- Coordinated and booked all spa service appointments for individual and group clients
- Verified end-of-day reports against credit and cash profits
- Suggested and sold salon services and retail products to customers
- Applied various styles of make-up to clients for events or special occasions
- Accommodated guests that needed make up off site for weddings and other events, traveling to various locations off site.
Pharmacy Technician
CVS Pharmacy
12.2012 - 06.2013
- Provided friendly customer service at prescription drop-off and pick-up counters
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Strictly maintained customer and patient confidentiality
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Appropriately resolved customer issues, complaints and questions.
Sales Associate
Advance Auto Parts
10.2012 - 06.2013
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers
- Processed all sales transactions accurately and in a timely fashion
- Answered customers' questions and addressed problems and complaints in person and via phone
- Educated customers on product and service offerings
- Kept the showroom clean and maintained neat, orderly product displays
- Installed purchased car batteries and wiper blades for customers.
Color Specialist
Sephora
05.2010 - 02.2012
- Assisted customers with make-up application and sales.
Hair Stylist/Makeup Artist
Gina Camaj Hair / JCPenney Salon
01.2008 - 01.2012
- Employed a variety of hair style techniques, including curling and straightening
- Styled hair and/or makeup for weddings and special occasions
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- Promoted and sold salon services and products.
Education
NYS LICENSED/COSMETOLOGY -
The Orlo School of Hair Design and Cosmetology
01.2006
MUSIC PERFORMANCE -
Purchase College
Purchase, NY01.2000
HIGH SCHOOL DIPLOMA -
Guilderland High School
Guilderland Center, NY01.1999
Skills
- Competent in use of fondant and buttercream for cake decorating
- Strong attention to detail in molding figures out of fondant and gum paste
- Experience with piping and using different frosting tips
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Scheduling
- Food Prep Planning
- Hot food prep
- Cold food prep
- Food Safety Program Training
- Training in food handling preparation
Volunteer Experience
- SPC, NYARNG, 01/01/99 - 01/01/07
- United States Army, 01/01/99 - 01/01/07
- SEFCU, Volunteer work with Interfaith Partnership for the Homeless.
Timeline
Host
The Nest
09.2022 - 04.2023
Booking Room Agent
Complexions Spa & Salon
07.2019 - 01.2020
Bakery Lead
Hannaford
05.2018 - 07.2019
Member Solutions Specialist
SEFCU
07.2016 - 12.2016
Inbound Sales Representative
Time Warner Cable
10.2014 - 07.2016
Makeup Artist/Receptionist
Complexions Day Spa
06.2013 - 10.2014
Pharmacy Technician
CVS Pharmacy
12.2012 - 06.2013
Sales Associate
Advance Auto Parts
10.2012 - 06.2013
Color Specialist
Sephora
05.2010 - 02.2012
Hair Stylist/Makeup Artist
Gina Camaj Hair / JCPenney Salon
01.2008 - 01.2012
NYS LICENSED/COSMETOLOGY -
The Orlo School of Hair Design and Cosmetology
MUSIC PERFORMANCE -
Purchase College
HIGH SCHOOL DIPLOMA -
Guilderland High School
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