Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

BRIANNE D. MOECHOE

Antioch,USA

Summary

Medical Support Assistant with 2 years of experience in healthcare environments, specializing in administrative and patient care support. Proven ability to coordinate appointments, manage medical records, and ensure efficient daily operations, contributing to high-quality healthcare delivery. Certified Nursing Assistant with strong time-management skills and compassionate patient interaction. Experienced in mobility assistance and patient hygiene, with a focus on enhancing patient experiences and operational success.

Overview

5
5
years of professional experience

Work History

Care Taker

Comfort Keepers
Buffalo Grove, Illinois
03.2025 - Current
  • Assist with personal care, including bathing, grooming, dressing, and toileting
  • Support mobility needs, including the use of mobility aids
  • Administer medications as prescribed
  • Prepare and cook nutritious meals
  • Perform light housekeeping duties and manage laundry
  • Shop for groceries and household necessities
  • Offer emotional support and companionship
  • Engage clients in meaningful conversations and recreational activities
  • Accompany clients to medical appointments and social engagements
  • Monitor, observe, and report changes in health or behavior
  • Support physical therapy routines and exercise regimens
  • Manage and track medical appointments and schedules
  • Demonstrate strong customer service skills by addressing inquiries, resolving complaints, and providing accurate information professionally
  • Uphold professionalism and maintain strict confidentiality when handling sensitive information

Cross-Trained Front and Back of House Staff

Lucky Bernies
Antioch, IL
07.2024 - 02.2025
  • Proficient in handling cash receipts, issuing refunds, and managing financial transactions with accuracy, integrity, and adherence to policy
  • Assisted in reconciling and processing revenue transactions, including in-person payments and end-of-day balancing
  • Organized and maintained financial and administrative records, ensuring accuracy, confidentiality, and compliance with internal procedures
  • Composed, proofread, and edited professional and confidential correspondence, reports, and documentation with attention to detail and clarity
  • Delivered first-line customer service by professionally greeting, receiving, and screening visitors, clients, and customers
  • Promptly addressed and resolved customer inquiries and concerns; referred complex matters to appropriate personnel as needed
  • Maintained a courteous and professional demeanor in all interactions with internal and external stakeholders
  • Provided accurate information and support, contributing to efficient operations and positive customer experiences
  • Skilled in sorting, copying, distributing, and managing a variety of documents and incoming/outgoing correspondence
  • Proficient in Microsoft Office Suite and point-of-sale (POS) systems for administrative, financial, and service-related operations

Certified Nursing Assistant

ProMedica Skilled Nursing and Rehabilitation
Fairfax, VA
09.2021 - 03.2023
  • Delivered exceptional front-line customer service by greeting and assisting patients, families, and internal staff, while resolving basic inquiries and directing complex issues to appropriate departments.
  • Supported nurses with physical and complex patient care tasks including repositioning, bathing, and feeding, providing care to a diverse caseload of 12+ patients daily.
  • Fostered a compassionate and supportive environment for patients by offering emotional support and respectful communication.
  • Maintained accurate and confidential patient records by entering, updating, scanning, and organizing information in both digital and paper filing systems.
  • Processed and distributed incoming and outgoing correspondence, including patient mail, medical documents, and deliveries.
  • Assisted with clerical duties such as sorting mail, copying documents, and handling general correspondence for internal communication and recordkeeping.
  • Adhered to strict COVID-19 safety protocols while working with positive patients, demonstrating flexibility, attention to detail, and composure in high-stress situations.
  • Operated Hoyer lifts and other medical equipment safely for patient transfers, ensuring comfort and injury prevention.
  • Supported basic administrative processes such as maintaining organized resource materials, logging communication, and assisting team members during peak workloads or absences.

Patient Services Advocate

Inova Fair Oaks Hospital
Fairfax, VA
07.2020 - 05.2021
  • Ensured the safety and well-being of patients during mental health crises through vigilant monitoring and compassionate support
  • Assisted patients with daily living activities, encouraging independence and enhancing overall quality of life
  • Collaborated with nursing and clinical staff to deliver consistent, high-quality patient care
  • Applied strong communication skills, empathy, and patience to address individual needs and de-escalate challenging situations
  • Delivered comprehensive care including meal assistance, bathing, repositioning, mobility support, and personal hygiene tasks
  • Provided excellent customer service by responding to inquiries, resolving concerns, and conveying accurate information professionally
  • Maintained up-to-date knowledge of departmental policies, procedures, and municipal regulations to ensure compliance
  • Preserved confidentiality and professionalism while handling sensitive and private patient information
  • Assisted other departments and provided support during peak work periods or staffing shortages
  • Adapted to administrative tasks such as data entry, scheduling, and document coordination as assigned by supervisors
  • Composed and edited general and confidential correspondence and reports, ensuring clarity, accuracy, and consistency

Education

Certified Nursing Assistant Class -

Thrive Health Care
10.2021

High School Graduate - AP Psychology, AP Biology

Antioch Community High School
Antioch, IL
05.2020

Skills

  • Strong Communication Skills
  • Compassionate and patient-centered care
  • Microsoft Office
  • Ability to assist with various physical and complex tasks
  • Inpatient Care
  • Medical Terminology Knowledge
  • Patient Relations
  • Calm and Level-Headed Under Duress
  • Mobility Assistance
  • Customer service
  • Adaptability and flexibility
  • Financial transactions
  • Attention to detail
  • Office administration
  • Verbal and written communication

References

Upon Request

References

References available upon request.

Timeline

Care Taker

Comfort Keepers
03.2025 - Current

Cross-Trained Front and Back of House Staff

Lucky Bernies
07.2024 - 02.2025

Certified Nursing Assistant

ProMedica Skilled Nursing and Rehabilitation
09.2021 - 03.2023

Patient Services Advocate

Inova Fair Oaks Hospital
07.2020 - 05.2021

Certified Nursing Assistant Class -

Thrive Health Care

High School Graduate - AP Psychology, AP Biology

Antioch Community High School

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