Summary
Overview
Work History
Education
Skills
Timeline
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Brianne Douangaphaivong

Boca Raton,FL

Summary

Knowledgeable professional with several years of experience, bringing planning and problem-solving abilities. Organized and systematic with natural relationship-building and leadership talents.

Focused and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Motivational leader, strategic planner, and a dependable, detail-oriented team player.

Overview

6
6
years of professional experience

Work History

Store Manager

Crumbl
Coral Springs, FL
10.2020 - 05.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling and banking deposits, and created mixing plans based on daily dough inventory and sales averages.
  • Monitored inventory levels and placed bi-weekly orders for core and specialty ingredients.
  • Implemented more efficient processes to enhance productivity and reduce labor costs without compromising on customer service.
  • Resolved customer complaints in a timely manner.
  • Interviewed, hired, and trained new crew members.
  • Enhanced customer satisfaction, crew morale, and store operations by leading by example and working alongside crew members at every level, doing all tasks.
  • Created crew members' work schedules and assigned specific duties based on crew members' skills and training, in conjunction with shop needs.
  • Coordinated with vendors, contractors, and maintenance personnel as needed.

Bookkeeper/Office Manager

Hobby Lobby
Coral Springs, FL
03.2018 - 09.2020
  • Prepared bank deposits and performed cash drawer maintenance. Kept a strict log of each safe entry.
  • Maintained filing system for records, correspondence and other documents.
  • Supervised and trained new cashiers, organized schedules, and delegated tasks.
  • Collaborated with managers and department heads to ensure compliance with yearly corporate audits.
  • Answered phone calls, responded to emails, and scheduled interviews for the hiring manager.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

Associate of Arts - Early Childhood Education

University of Phoenix
Online Program
05-2013

Skills

  • Operations Management
  • Employee Training
  • Customer Service
  • Inventory Management
  • Operational Efficiency
  • Team Building and Leadership

Timeline

Store Manager

Crumbl
10.2020 - 05.2024

Bookkeeper/Office Manager

Hobby Lobby
03.2018 - 09.2020

Associate of Arts - Early Childhood Education

University of Phoenix

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Brianne Douangaphaivong