Brianne George
Arlington,Tx
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server, Bartender, Manager
Bottlecap Alley Icehouse Grill
07.2021 - 09.2025
- Delivered exceptional customer service, ensuring positive dining experiences and addressing guest needs promptly.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
- Trained new servers on menu offerings, service protocols, and restaurant standards.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Maintained cleanliness and organization of dining area to create welcoming environment for guests.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server, Bartender
Via Real Gourmet Mexican Restaurant
05.2016 - 06.2020
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed cash handling and payment processing accurately during high-volume shifts.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
- Resolved customer complaints efficiently, fostering repeat business and loyalty.
- Created a welcoming atmosphere by engaging with guests and addressing their needs promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Old West Cafe
01.2012 - 05.2016
- Trained new servers on menu knowledge and customer service standards.
- Developed onboarding materials to streamline training processes for new hires.
- Supervised daily operations, ensuring adherence to quality and service standards.
- Conducted regular team meetings to enhance communication and operational efficiency.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
Server/ Manager
IHOP
04.2004 - 06.2012
- Trained and mentored new staff on protocols and best practices.
- Developed and implemented efficient workflow processes to enhance service delivery.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Successfully served and manged cash transactions for multiple tables during peak hours.
- Maintained clean and efficient work environment.
Education
GED -
TCC
Tarrant County05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Effective problem resolution
- Detail-oriented approach
- Professional appearance
- Memory retention
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
Certification
TABC
Food Handlers
Timeline
Server, Bartender, Manager
Bottlecap Alley Icehouse Grill
07.2021 - 09.2025
Server, Bartender
Via Real Gourmet Mexican Restaurant
05.2016 - 06.2020
Server
Old West Cafe
01.2012 - 05.2016
Server/ Manager
IHOP
04.2004 - 06.2012
GED -
TCC
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