Brianne Schlichting Good
Kingsport,TN
Summary
Reliable Manager demonstrating a high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and a desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dicks Sporting Goods Distribution Center
Bristol, TN
05.2024 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Administrative Assistant
Dicks Sporing Goods
Bristol, TN
05.2023 - Current
- Provided administrative support to the managerial team
- Created travel arrangements for employees according to their requirements.
- Conducted initial phone screenings to determine if applicants met job requirements.
- Scheduled candidate interviews with hiring managers and other stakeholders.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Developed and implemented onboarding plans for new hires.
- Conducted orientation sessions to introduce company policies and procedures.
Key Carrying Department Manager
Dick's Sporting Goods
Bristol, TN
11.2015 - 08.2023
- Worked closely with sales associates to complete tasks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated work schedules and distributed tasks to ten employees in every department.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Drove departmental efficiency by organizing comprehensive new hire training and orientation.
Front Office 1
Holston Medical Group (HMG)
Kingsport, TN
08.2022 - 05.2023
- Processed patient payments and scanned identification and insurance cards.
- Managed patient check-in and check-out procedures, reservations and payments.
- Protected patients by observing strict HIPAA guidelines.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Checked patients in and out for appointments and collected co-payments.
Education
Bachelor of Science - Human Resource Management
Columbia Southern University
Orange Beach, AL10-2023
Bachelor's of General Studies - General Studies
East Tennessee State University
Johnson City, TN05.2020
High School Diploma -
Sullivan South High School
Kingsport, TN05.2015
Skills
- Critical thinking
- Multitasking
- Leadership
- Clerical
- Project planning
- Organization
- Confidentiality
Websites
Timeline
Assistant Store Manager
Dicks Sporting Goods Distribution Center
05.2024 - Current
Administrative Assistant
Dicks Sporing Goods
05.2023 - Current
Front Office 1
Holston Medical Group (HMG)
08.2022 - 05.2023
Key Carrying Department Manager
Dick's Sporting Goods
11.2015 - 08.2023
Bachelor of Science - Human Resource Management
Columbia Southern University
Bachelor's of General Studies - General Studies
East Tennessee State University
High School Diploma -
Sullivan South High School
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