Brianne Houck
Birdsboro,PA
Summary
Directed diverse teams in leadership, quality assurance, training, and business development to achieve operational excellence. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Collaborative with relentless work ethic.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Nonprofit Founder & President (NO REMUNERATION)
American Hero Wishes, Inc.
10.2021 - Current
- Founded and developed strategic initiatives to fulfill mission of granting wishes to wounded veterans.
- Cultivated partnerships with local businesses and organizations to enhance fundraising efforts and community engagement.
- Established operational workflows that streamlined wish fulfillment, enhancing efficiency and improving service delivery.
- Implemented marketing strategies leveraging social media to increase awareness of organization's impact in the community.
- Developed budgets and financial plans to sustain organizational growth while maximizing resources for wish grants.
- Led board meetings, facilitating discussions on strategic direction and organizational goals for long-term sustainability.
- Evaluated program effectiveness through feedback mechanisms, driving continuous improvement in service offerings and outreach efforts.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created organization's mission and vision statements for use by employees.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
Workforce Staffing Launch Business Manager
Amazon.com, Inc.
07.2019 - 03.2023
- Achieved enhanced stakeholder engagement through effective presentations to senior leadership. Improved talent acquisition processes and collaborated with partner teams to resolve business issues, resulting in increased client and employee satisfaction. Drove quality assurance and efficiency through strategic plan implementation. Managed two distinct business programs, supporting large-scale operations effectively. Launched 50 new sites within one year, demonstrating operational success. Directed six lines of business, ensuring timely completion of projects through effective task management, workload balancing, and communication strategies. Established the first comprehensive onboarding curriculum, setting a new standard for employee integration.
- Led cross-functional teams to optimize operational efficiency and drive process improvements.
- Managed budget allocations effectively to ensure resource optimization across departments.
- Mentored junior managers, fostering professional development and enhancing team performance.
- Collaborated with stakeholders to align project goals with organizational objectives and priorities.
- Streamlined business processes by implementing new project management tools and techniques.
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Instituted data-driven approach to decision-making, leveraging analytics to guide business strategies.
- Spearheaded launch of new products, overseeing all phases from concept to market introduction.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Amazon.com, Inc.
01.2018 - 07.2019
- Transformed operations for high-volume business sites.
- Coordinated department functions to bolster positive business relationships.
- Allocated budgets and conducted labor cost forecasts.
- Oversaw all safety and emergency response initiatives.
- Coached six managers to promote.
- Directed over 50 employees while maintaining high levels of employee satisfaction.
- Streamlined operational processes to enhance productivity and reduce costs.
- Led cross-functional teams in executing strategic initiatives and optimizing workflows.
- Developed training programs to improve employee performance and retention rates.
- Coordinated resource allocation across departments to meet demand fluctuations effectively.
- Analyzed key performance indicators to identify improvement opportunities within operations.
- Fostered a culture of continuous improvement through regular team workshops and feedback sessions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led quality assurance processes to ensure compliance with regulatory standards.
- Implemented continuous improvement initiatives to enhance product quality and operational efficiency.
- Conducted regular audits and inspections to identify areas for process enhancement.
Regional Operations Manager
Grifols, Inc.
02.2014 - 01.2018
- Achieve strong recognition for effectively leading 300 employees and heading operations for seven high-volume sites.
- Oversee external audits (FDA, EMA) and facilitated discussions and responses to external stakeholders.
- Drive productivity by 15% year-over-year through process improvements and hands-on leadership.
- Oversee regional operations to ensure compliance with industry regulations and quality standards.
- Implement process improvements to enhance operational efficiency and reduce costs.
- Lead cross-functional teams in executing strategic initiatives across multiple locations.
- Develop training programs to elevate team performance and operational expertise.
- Analyze key performance indicators to drive data-informed decision-making within the region.
- Manage supplier relationships to optimize inventory management and logistics operations.
- Coordinate with senior leadership on budget planning and resource allocation strategies.
- Foster a culture of continuous improvement through employee engagement and feedback mechanisms.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Traveled to seven locations every one to two weeks to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Enforced compliance with local, state and federal regulations and company standards.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
Divisional Training Manager
Grifols, Inc.
05.2012 - 02.2014
- Achieved exceptional compliance levels with zero external audit findings. Developed and executed training programs that significantly improved team collaboration. Attained the highest cross-training percentage across all U.S. divisions, receiving commendations for performance.
- Developed and implemented training programs to enhance employee performance across divisions.
- Collaborated with department leaders to identify training needs and align initiatives with organizational goals.
- Evaluated and updated training materials to ensure relevance and compliance with industry standards.
- Facilitated workshops and seminars to promote best practices in operational procedures and safety protocols.
- Mentored junior trainers, fostering professional growth through knowledge sharing and coaching sessions.
- Analyzed training effectiveness through feedback mechanisms, leading to improvements in program delivery.
- Coordinated with cross-functional teams to integrate new technologies into existing training frameworks.
- Led strategic planning for divisional training initiatives, aligning resources with business objectives for maximum impact.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Supported talent acquisition efforts through partnerships with human resources, aligning new hire expectations with available internal resources for growth and development opportunities.
- Collaborated with department heads to identify skill gaps and address them through targeted training initiatives.
- Delivered consistent results by conducting regular assessments of staff competency levels and adjusting training materials accordingly.
- Promoted career advancement opportunities by offering specialized certification programs within the company''s training curriculum.
- Implemented innovative e-learning solutions, enhancing accessibility and convenience for employees seeking further skills development.
- Conducted regular training needs assessments of divisional employees, ensuring that all staff received timely access to necessary resources for professional growth.
- Increased employee retention by creating engaging learning experiences tailored to individual needs and goals.
- Communicated regularly with senior management regarding progress towards divisional goals, providing insights into ongoing challenges and suggesting potential solutions based on best practices in workforce development strategies.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Managed all exempt employee coaching, training, and performance improvement actions.
Assistant Manager
Grifols, Inc.
05.2009 - 05.2012
- Achieved financial growth and effective cost control through strategic budget allocation and long-term financial forecasting. Maintained a perfect audit record by directing FDA/EMA audits with zero findings. Drove a 40-person team to consistently exceed compliance and performance targets. Enhanced center safety and emergency response through effective oversight of safety measures. Streamlined supply and equipment inventory management processes. Secured necessary supplies within budget, ensuring operational efficiency. Managed daily center finances, including oversight of in-house funds. Delivered detailed reports for internal and external audit responses.
- Led team in implementing process improvements, enhancing operational efficiency and workflow consistency.
- Developed training programs for new staff, fostering skill development and knowledge retention.
- Managed inventory systems, ensuring accurate tracking and timely replenishment of supplies.
- Collaborated with cross-functional teams to streamline project execution and improve service delivery.
- Analyzed performance metrics to identify areas for improvement and drive process optimization initiatives.
- Facilitated regular team meetings to discuss objectives, progress updates, and address challenges collaboratively.
- Enhanced customer satisfaction through effective resolution of inquiries and proactive communication strategies.
- Oversaw compliance with regulatory standards, ensuring adherence to quality assurance protocols across operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Facilitated team-building activities, enhancing team cohesion and morale.
Quality Supervisor
Grifols, Inc.
06.2008 - 05.2009
- Achieved improved quality assurance through the implementation of effective protocols that aligned with regulations and operational guidelines. Identified quality trends and crafted comprehensive strategies that fostered continuous improvement. Enhanced operational efficiency and productivity by executing targeted process improvement projects. Maintained accurate and organized records.
- Oversaw quality control processes to ensure compliance with regulatory standards and internal policies.
- Led root cause analysis initiatives to identify and resolve production discrepancies effectively.
- Developed and implemented quality assurance training programs for new employees, enhancing team competency.
- Collaborated with cross-functional teams to refine operational processes, reducing waste and improving efficiency.
- Conducted regular audits of production lines to ensure adherence to quality specifications and best practices.
- Monitored key performance indicators to drive continuous improvement in product quality and operational outcomes.
- Mentored junior staff in quality assessment techniques, fostering a culture of excellence within the team.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Maintained QA programs.
- Developed monthly reports showing inspections and improvements.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
Education
Bachelor of Science - Science (Pre-Medicine), Electrical Engineering
United States Military Academy
West Point, NYPh.D. - Leadership with Business emphasis
University of the Cumberlands
Williamsburg, KY10.2025
MBA - Business Administration
Tiffin University
Tiffin, OH12.2010
Bachelor of Science - Science (Pre-Medicine), Communication Arts & Sciences
Pennsylvania State University
Reading, PA12.2006
Skills
- Business Strategy
- Business Development
- Administration
- Leadership
- People Leadership
- Strategic Leadership
- HR Policies
- Procurement
- Communication
- Public Speaking
- Organization
- Marketing
- Community Engagement
- Quality Assurance
- Compliance
- FDA & EMA Guidelines and Audits
- CGMPs
- QMS
- Training & Development
- Curriculum Development
- LMS
- Preparing Reports
- Cross-Functional Collaboration
- Microsoft Office
- Salesforce
- Asana
- Time Management
- Fundraising
- Nonprofit Administration
- Process Improvement
- Program Management
- Project Management
- Change Management
- Auditing
- Team Building
- Budgeting
- Classroom Instruction
- Problem Solving
- Recruiting
- Writing
- Team leadership
- Strategic thinking
- Entrepreneurial and innovative
- Ethics and integrity
- Strategic planning
- Visionary leadership
- Team engagement
- Start-up operations
- Strategic vision
- Project management
- Customer focus
- Operations management
- Growth mindset
- Process improvements
- Trends analysis
- Staff management
- Business administration
- Human resources
- Business development
- Cash flow management
- Recruitment and hiring
- Financial management
- Industry expertise
- Talent acquisition
- Succession planning
- Board collaboration
- Board reporting
- Policies and procedures development
- Performance assessments
- Team building
- Entrepreneurial leadership
- Adaptable and flexible
- Relationship and team building
- Strategic business planning
- Leadership and people development
- People and culture
- Process improvement
- Community outreach
- Cross-functional collaboration
- Profit and loss management
- Change and growth management
- Program administration
- Management team leadership
- Results orientation
- Quality control planning
- Effective communicator and public speaker
- Regulatory compliance
- Balanced work ethic
- Operational analysis
- Approachable leader
- MIssion and vision
- Program oversight
- Articulate communication
- Organizational development
- Employee coaching
- Operations oversight
- Annual planning
Job Related Training And Certificates
- ASQ – CQIA (Certified Quality Improvement Associate), 2015-12-01
- Six Sigma Green Belt, 2016-08-01
- Real Estate Agent (AZ), 2012-05-01
- Notary Public (PA), 2023-08-01
- Removing Barriers to Change (University of Pennsylvania), 2024-07-01
- Project Management Professional (PMP), 2025-01-01
- Learning and Development Manager, 2025-03-01
Honors And Awards
- Adjutant of the Year for 2024, American Legion, Dept. of PA
- 2022 Volunteer of the Year Award, American Legion Post 626
- United States of America’s Ms. Pennsylvania 2022
- Founder, American Hero Wishes, Inc. – Achieved 501(c)(3) status, 2022-03-01
- Granted first wish, 2022-10-01
- Honorable Discharge, U.S. Army, 2005-08-01
Professional References
- Jamie Manookian, Workforce Staffing Launch Business Manager, Amazon, Jamiemanookian15@gmail.com, 908-907-6903
- Anne Marie Allaire, HR Business Partner, Grifols, amallaire@yahoo.com, 520-213-6598
- Lisa Ubiarco, Quality Associate, Grifols, Liabells0204@yahoo.com, 734-678-0540
Publications
- Phoenix Children's Hospital Donation, TV broadcast, 2015-04-13, ABC15
- The Importance of Plasma Donation, TV broadcast, 2014-12-08, AZ Morning Scramble
- Developed for Success, 2020-10-01, San Diego Veterans Magazine, B. D. Houck
- Developed for Success, 2020-10-01, Homeland Magazine, B. D. Houck
- The Invaluable Values that Veterans Convey into the Job Place., 2020-12-01, San Diego Veterans Magazine, B. D. Houck
- The Invaluable Values that Veterans Convey into the Job Place., 2020-12-01, Homeland Magazine, B. D. Houck
- Nonprofit founded by Birdsboro veteran grants first wish., 2022-11-12, Reading Eagle, L. Mitchell
Timeline
Nonprofit Founder & President (NO REMUNERATION)
American Hero Wishes, Inc.
10.2021 - Current
Workforce Staffing Launch Business Manager
Amazon.com, Inc.
07.2019 - 03.2023
Operations Manager
Amazon.com, Inc.
01.2018 - 07.2019
Regional Operations Manager
Grifols, Inc.
02.2014 - 01.2018
Divisional Training Manager
Grifols, Inc.
05.2012 - 02.2014
Assistant Manager
Grifols, Inc.
05.2009 - 05.2012
Quality Supervisor
Grifols, Inc.
06.2008 - 05.2009
Bachelor of Science - Science (Pre-Medicine), Electrical Engineering
United States Military Academy
Ph.D. - Leadership with Business emphasis
University of the Cumberlands
MBA - Business Administration
Tiffin University
Bachelor of Science - Science (Pre-Medicine), Communication Arts & Sciences
Pennsylvania State University