Brianne Howard

• Managed bar and wait staff and directed hiring program.
• Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
• Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Implemented waste reduction measures through proper portion control techniques which led to significant cost savings.
• Purchased beverage stock and handled all inventory needs.
• Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
• Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
• Managed budgeting and financial reporting, maintaining accurate records of revenues and expenses.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.

Completed thorough opening, closing & shift change functions to maintain operational standards each day. Communicated well & used strong interpersonal skills to establish positive relationships with guests & employees. Prepared employee schedules to maintain appropriate staffing levels during peak periods. Directed & coordinated restaurant activities to obtain optimum customer service & strong employee development. Reconciled daily transactions, balanced cash registers & deposited restaurant's earnings at bank. Consistently maintained high levels of cleanliness, organization, storage & sanitation of food & beverage products to ensure quality.

• Purchased beverage stock and handled all inventory needs.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maintained highest standards for beverage quality and service.
• Designed creative cocktail recipes that became popular among guests, driving repeat business.
• Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
• Managed all day-to-day operations within budgeted guidelines.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Developed unique events and special promotions to drive sales.

I trained all new wait staff on guest satisfaction, safety procedures, proper food handling, & restaurant protocols.

Worked with individual servers to improve performance, monitored dining room to ensure optimal guest satisfaction,

answer guest inquiries & resolve issues promptly & manage closing duties. Also was the top in sales & performance at our store & top 5 in the company.