Brianne Jones

• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.

*Advocate for residents with disabilities

*Train to IPOS, treatment plans

* Hire/ Fire

*Conflict resolution

• Worked closely with human resources to support employee management and organizational planning.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Set specific goals for projects to measure progress and evaluate end results.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Analyzed key performance indicators to identify effective strategies.
• Implemented strategies to take advantage of new opportunities.
• Organized client meetings to provide project updates.
• Audited company's legal documents to verify compliant policies and procedures.
• Monitored employee productivity to provide constructive feedback and coaching.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Complied with company policies, objectives and communication goals.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Coordinated employee schedules according to shift changes and availability.
• Reviewed completed work to verify consistency, quality and conformance.
• Provided ongoing training to address staff needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Collaborated with other departments to coordinate workflow processes between teams.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Coached staff members to develop long-term career goals.
• Tracked progress on projects and provided timely feedback to staff members.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Participated in conferences related to industry trends or organizational developments.
• Implemented cost-cutting measures without compromising quality of services offered.
• Organized special events such as company picnics or holiday parties for employees.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Assessed company operations for compliance with safety standards.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Monitored operations and reviewed records and metrics to understand company performance.

• Provided personal care to clients, such as bathing, grooming and toileting.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Cultivated relationships with residents to support happiness and emotional well-being.
• Respected cultural diversity when interacting with individuals from different backgrounds.
• Promoted independence by teaching self-care skills such as dressing, hygiene and housekeeping tasks.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Laundered clothing and bedding to prevent infection.
• Followed care plan and directions to administer medications.
• Responded promptly to emergency situations using sound judgment techniques.
• Maintained confidentiality according to agency policies regarding client information.
• Helped clients with personal needs from exercise to bathing and personal grooming.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Maintained accurate records of all services provided to clients.
• Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
• Participated in team meetings to discuss best practices for providing quality care.
• Assisted clients with daily activities, including meal preparation and medication administration.
• Assisted with client personal care needs to foster independence and well-being.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Monitored client progress and reported changes in behavior or physical condition to supervisor.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Transported patients to medical, dental and personal care appointments.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Organized paperwork related to case notes, assessment forms and discharge summaries.
• Reported concerns to nurse supervisor to promote optimal care.
• Improved resident and staff engagement through group activities.
• Performed basic first aid procedures when necessary.
• Provided emotional support to clients experiencing difficult life transitions or crises.
• Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
• Engaged with patients and families to provide emotional support and daily living instruction.
• Encouraged socialization through recreational activities such as group outings and community events.
• Established trusting relationships with clients by being a reliable source of support.
• Coordinated transportation for medical appointments and other errands.
• Facilitated communication between clients, family members and medical staff.
• Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
• Adapted strategies depending on individual needs while adhering to established protocols.
• Actively promoted positive behaviors among clients through reinforcement techniques.
• Ambulated individuals around home, public and medical locations.
• Educated families on available resources that could enhance their quality of life.
• Developed individual service plans in collaboration with the client, family members and other professionals.
• Conducted home visits to assess client needs and provide support services.
• Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
• Documented current patient information to update vital signs, behaviors, and eating habits.
• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Tracked and reported clients' progress based on observations and conversations.
• Maintained clean and well-organized environment for client happiness and safety.
• Monitored client's well-being, safety and comfort under physician direction.
• Enhanced patient wellbeing by supporting participation in recreational activities.
• Reported changes in client condition to administrators, facilitating nursing intervention.
• Accompanied or transported clients to appointments, errands and social activities.
• Assisted individuals in development of social skills to become integrated in community.
• Assisted with planning and coordination of activities and outings based on individual needs.
• Transported clients to doctor's appointments and errands.
• Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
• Assisted individuals in learning and developing new skills.
• Advocated for disabled individuals to foster communication and self-expression and achieve goals.
• Used approved crisis intervention techniques in emergency situations.
• Leveraged database management system to track and report service hours, details of activities and progress on goals.
• Helped clients get in and out of beds and wheelchairs.
• Assisted clients with maintaining good personal hygiene.
• Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Built strong and trusting rapport with clients and loved ones.
• Maintained detailed records of services performed on clients.
• Organized oral medications for clients following dosage and schedule requirements.
• Drove clients to doctors' appointments and social outings.
• Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
• Recorded client status progress and challenges in logbooks and reports.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
• Consulted with client care team to continually update care plans.
• Monitored health and well-being of clients and reported significant health changes.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Partnered with registered nurses and physiotherapists to provide care to patients.
• Monitored clients' activity levels and helped prevent sedentary behavior.
• Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
• Contributed to case reviews of client status and progress.
• Contacted medical providers on behalf of clients to follow up on appointments.
• Instructed family members on how to provide bedside care.

• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Complied with company policies, objectives and communication goals.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Coordinated employee schedules according to shift changes and availability.
• Reviewed completed work to verify consistency, quality and conformance.
• Provided ongoing training to address staff needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Collaborated with other departments to coordinate workflow processes between teams.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Responded to customer questions regarding products, prices and availability.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Resolved customer complaints and adjusted policies to meet changing needs.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Coached staff members to develop long-term career goals.
• Tracked progress on projects and provided timely feedback to staff members.
• Monitored employee productivity to provide constructive feedback and coaching.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Created new strategies for improving customer service standards within the organization.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Participated in conferences related to industry trends or organizational developments.
• Implemented cost-cutting measures without compromising quality of services offered.
• Organized special events such as company picnics or holiday parties for employees.
• Analyzed financial data related to departmental budgeting activities on a regular basis.
• Developed marketing plans that helped increase sales revenue by 20%.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Assessed company operations for compliance with safety standards.
• Monitored operations and reviewed records and metrics to understand company performance.
• Worked closely with human resources to support employee management and organizational planning.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Set specific goals for projects to measure progress and evaluate end results.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
• Analyzed key performance indicators to identify effective strategies.
• Implemented strategies to take advantage of new opportunities.
• Organized client meetings to provide project updates.
• Determined consumer needs to provide products and services appealing to larger market.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Audited company's legal documents to verify compliant policies and procedures.
• Analyzed company's expenditures and developed financial models.
• Identified root cause of technical issues and developed solutions.
• Provided remote support to customers experiencing technical difficulties.
• Maintained records of troubleshooting activities and customer interactions.
• Collaborated with other departments to ensure timely resolution of customer inquiries.
• Configured network hardware components such as routers, switches, firewalls.
• Provided training sessions to staff on proper use of systems and applications.
• Implemented best practices for troubleshooting techniques across the organization.
• Created detailed reports outlining the scope of work completed and recommendations for further action.
• Managed third-party vendors related to troubleshooting activities.
• Assisted senior team members in developing strategies for resolving complex technical problems.
• Researched, analyzed and diagnosed complex system problems.
• Monitored system performance and identified areas for improvement.
• Responded promptly to customer inquiries regarding product functionality or service availability.
• Conducted on-site visits to analyze customer requirements and diagnose system issues.
• Ensured compliance with industry regulations when dealing with sensitive data.
• Performed maintenance tasks such as software patches and upgrades.
• Analyzed application logs to identify potential errors or security threats.
• Developed automation scripts to streamline manual processes.
• Developed custom tools for automating routine diagnostic procedures.
• Tested new technologies in a laboratory environment before deployment.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Created and updated training materials and procedures.
• Trained users to operate and manage hardware and software.
• Designed and customized implementations to provide system integrity and security.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

• Supervised work of cashiers, training new team members and monitoring performance.
• Maintained updated records on product deliveries, returns, damages.
• Tracked store inventories and ordered new materials to prevent shortages.
• Answered customer queries and complaints and provided prompt solutions.
• Tracked inventory and conducted cycle counts to maintain accurate records.
• Maintained clean and organized facility to prevent accidents, damages and lost items.
• Monitored stock levels and identified ordering needs.
• Received store deliveries and transported items to correct facility locations.
• Conducted monthly inventories to determine accuracy of records.
• Assigned tasks to staff according to workload requirements.
• Dealt with customer complaints and rectified product and service issues.
• Organized training sessions for new employees on best practices in order fulfillment processes.
• Maintained records of items shipped, received, or transferred to another location.
• Enforced safety protocols at all times while managing store operations.
• Tracked orders from vendors to ensure timely arrival of goods.
• Handled customer transactions and balanced cash drawers.
• Provided direction to staff members on how to properly handle merchandise when stocking shelves or assisting customers.
• Recorded quantities of damaged, faulty or expired items in product reports.
• Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
• Directed daily operations including scheduling shifts for store personnel.
• Resolved customer complaints regarding storage and delivery of goods.
• Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
• Ensured all documents related to shipments were accurate before sending out orders.
• Increased sales by optimizing in-store promotional strategies.
• Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
• Contributed to merchandising ideas at team meetings to increase sales.
• Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
• Developed store budgets, monitored expenditures and completed financial reports.
• Created successful plans to maximize profits and reduce loss.
• Reviewed employee performance evaluations regularly in order to identify areas needing improvement.
• Implemented security measures to prevent store theft and trespassing.
• Performed regular audits to verify that policies are being followed correctly.
• Coordinated restocks to keep retail displays organized and full for customers.
• Prepared reports on the movement, distribution, and status of products stored in the warehouse.
• Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
• Identified areas where cost savings could be achieved through improved process efficiency.
• Developed operational strategies for efficient management of inventory and personnel.
• Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
• Established procedures for proper use and maintenance of material handling equipment such as forklifts or pallet jacks.
• Helped each team increase business with improved approaches to planning and product line management.
• Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
• Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Directed and supervised staff performance.
• Counted and balanced registers.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Used Point of Sale register system to complete transactions.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Mentored newly hired staff in upselling techniques to improve sales.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Trained, managed and motivated employees to promote professional skill development.
• Researched out-of-stock items to find additional inventory in other store locations.
• Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Delegated work to staff, setting priorities and goals.
• Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• Managed daily operations, client relations and IT.
• Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
• Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
• Managed 12 employees.
• Coached staff on strategies to enhance performance and improve customer relations.
• Built lasting client relationships by organizing and planning sales events.
• Processed credit card payments and counted back change and currency with 100% accuracy rate.
• Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
• Supported long-term business strategies, generating guest relations feedback for process improvements.
• Collaborated with company departments to guarantee cohesive branding and strategic product placement.