With over 16 years of experience in the child welfare field, I have held various roles such as Executive Secretary for the Program Director, Clinical Director, Executive Director; Legal Secretary; Community Outreach Coordinator; and caseworker. Throughout these years, I have excelled in communication and organization skills.
Overview
16
16
years of professional experience
Work History
Intake Caseworker
Richland County Children Services
08.2005 - 12.2021
Responded to emails and other correspondence to facilitate communication and enhance agency practices.
Proficient in the intake process, successfully processing high volumes of referrals, within tight deadlines.
Entered referrals into Statewide Automated Child Welfare Information System.
Participated in meetings with stakeholders to discuss program objectives and strategies. Programs include Trauma Systems Therapy, Bridge the Gap, and Helping Ohio Parent Effectively.
Coordinated with local government officials to provide resources to clients.
Implemented and developed programs to address service barriers within the community.
Developed strong relationships with community partners, fostering a collaborative approach to addressing client needs.
Contributed to the continuous improvement of agency policies and procedures through regular feedback and recommendations.
Supported colleagues during periods of high workload or staff absences, readily assuming additional responsibilities as needed.
Ensured compliance with all relevant regulations, diligently adhering to confidentiality requirements when handling sensitive client data.
Promoted an inclusive atmosphere that respects cultural diversity, adapting communication styles as needed to accommodate individual client needs.
Optimized workflows by implementing efficient organizational systems that streamlined document management and reduced administrative burdens.
Supported office staff and operational requirements with administrative tasks.
Served as a liaison between administration, staff members, clients, and stakeholders to maintain effective communication channels.
Handled scheduling for administrator's' calendar and prepared meeting agenda and materials.
Facilitated smooth travel arrangements for administrators.
Produced accurate office files, updated spreadsheets, and prepared presentations to support administration.
Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
Collated and distributed agendas and minutes for all executive meetings.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assisted in the recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
Supported timely decision-making with thorough research and accurate data analysis.
Enhanced community outreach by developing and implementing strategic communication plans.
Provided leadership during community outreach programs, fostering goodwill between the organization and the public.
Education
Bachelor of Arts - Social Work
University of Cincinnati
Cincinnati, OH
Skills
Forensic Interviewing
Multi-Line Phone Systems
Attention to Detail
Collaboration and Teamwork
Relationship Building
Microsoft Office
Maintaining Client Records
Crisis Intervention
Quality Assurance
Service planning
Scheduling appointments
Timeline
Intake Caseworker
Richland County Children Services
08.2005 - 12.2021
Bachelor of Arts - Social Work
University of Cincinnati
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