Summary
Overview
Work History
Education
Skills
Timeline
Generic

BriAnne Kirwan

Portland,OR

Summary

Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high-volume establishments.

Overview

10
10
years of professional experience

Work History

Flight Coordinator

Global Aviation, Inc.
10.2019 - Current
  • Established strong working relationships with key stakeholders such as airport authorities, government agencies, and regulatory bodies.
  • Assisted in developing standard operating procedures to improve consistency in service delivery across the fleet.
  • Maintained detailed records of all flights coordinated, enabling accurate tracking of performance metrics over time.
  • Coordinated emergency response efforts during incidents or crises to ensure swift resolution and minimal disruption to operations.
  • Provided exceptional customer service to VIP clients by arranging tailored flight experiences according to their preferences.
  • Streamlined communication between pilots, cabin crew, and ground staff for seamless overall operation coordination.

Bartender

Ci Bar And Grill
03.2019 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Barista Manager

Black Rock Coffee Bar
01.2016 - 03.2019
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Education

Tualatin High School
Tualatin, OR

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Outgoing personality
  • Cleanliness and hygiene
  • Responsible alcohol service
  • Memory retention
  • Service-oriented mindset
  • Anticipating guest needs
  • Clear and effective communication

Timeline

Flight Coordinator

Global Aviation, Inc.
10.2019 - Current

Bartender

Ci Bar And Grill
03.2019 - Current

Barista Manager

Black Rock Coffee Bar
01.2016 - 03.2019

Tualatin High School

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