Brianne Lopez
Encino,CA
Summary
Seasoned Senior Leasing Consultant with a solid background in residential and commercial property management. Possess strong knowledge of lease agreements, tenant relations, and property maintenance. Demonstrated ability to negotiate favorable lease terms, provide exceptional customer service, and foster long-term client relationships. Previous roles have seen improved tenant retention rates and increased occupancy levels.
Overview
12
12
years of professional experience
Work History
Sr. Leasing Consultant
Equity Residential
North Hollywood
11.2021 - Current
- Conducted tours of available units to potential tenants and showed features of each unit.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Updated resident data into property management software system daily.
- Tracked leads using CRM software and followed up with interested parties.
- Resolved tenant complaints effectively, maintaining strong relationships with residents.
Sales Associate
Disney Store
Sherman Oaks/Gilroy, CA
10.2016 - 09.2021
- Perform scripted and non-scripted events for guests
- Provide exceptional guest engagement and create magical moments for guests of all ages
- Asses guests needs by asking open ended questions and provide them with product knowledge
- Maintain a positive attitude while contributing to a fast-paced environment while providing guests with a fun and dynamic Disney shopping experience
- Perform cash and contactless transactions using POS in a timely manner while maintaining a high level of guest service
- Providing a safe work and shopping environment by upholding brand standards with visuals and housekeeping
- Partnered with leaders to plan a sales strategy
- Built close relationships with guests
- Verified guests' personal information
- Performed in store sales, contributing to achieving a sales goal of 3 million dollars.
Personal/Administrative Assistant
Duke & Dutchess
Woodland Hills, CA
12.2013 - 08.2017
- Monitor and maintain office equipment
- Schedule meetings and conferences
- Organize events with strategic planning
- Answer phone calls, emails and take messages
- Take accurate and comprehensive notes at meetings
- Help with daily time management
- Run errands as requested/personal shopping
- Book extensive and very detailed travel without assistance of travel agency
- Copying, scanning and faxing
- Manage vendors and contractors
- Maintain positive and professional staff and client relationship
- Suggest changes to office task workflow to improve efficiency
- Ensure office is kept clean and organized at all times
- Support executive with general operational tasks; perform general accounting and bookkeeping duties.
Education
AA - Theater Arts/Spanish
College of the Canyons
Valencia, CAHigh School Diploma -
Valencia High School
Valencia, CASkills
- Lease administration
- Property management
- CRM software
- Customer relationship management
- Conflict resolution
- Attention to detail
- Problem solving
- Property tours and inspections
- Telephone and email etiquette
- Clear communication
- Administrative support
- Leasing and sales
- Application verification
- Training and mentoring
Languages
- Spanish, Native or Bilingual
- American Sign Language, Limited Working
Professional References
- Katie Wood, Community Manager, Pasadena, CA (951) 334-3521
- Gabriela Hernandez, Affordable Compliance Specialist, Woodland Hills, CA (626)345-8118
- Jennifer Issa, CEO, Woodland Hills, CA (818) 448-2502
Timeline
Sr. Leasing Consultant
Equity Residential
11.2021 - Current
Sales Associate
Disney Store
10.2016 - 09.2021
Personal/Administrative Assistant
Duke & Dutchess
12.2013 - 08.2017
AA - Theater Arts/Spanish
College of the Canyons
High School Diploma -
Valencia High School