General Manager
Chocolate Shoppe Ice Cream
Madison, WI
09.2020 - 08.2023
- Directed daily operations to enhance customer satisfaction and streamline service delivery across all shifts.
- Cultivated a positive team environment by mentoring staff and fostering open communication among employees.
- Implemented effective inventory management practices to minimize waste and maximize product availability for customers.
- Coordinated marketing initiatives that increased community engagement and promoted brand loyalty among local consumers.